Director of Sales and Marketing - Hilton San Jose

About the Role

Key Responsibilities

• Design, develop, and deploy impactful business strategies for the Americas region.
• Lead the Hotel Sales and Marketing process, including moving analytics and processes to a predictive and prescriptive approach.
• Develop and communicate commercial strategies and standards through a structured cadence and analyze revenue performance against goals.
• Facilitate the delivery of the Americas Commercial Operating Model and possess strong leadership and communication skills.
• Produce the hotel's Annual Multi-Year Commercial Strategy Plan in partnership with on-property leaders and regional support.
• Connect hotel performance needs with solutions designed by Hilton enterprise across key segments.
• Set strategy and oversee the delivery of hotel revenues including group rooms, banquets, catering, business transient, and leisure transient.
• Ensure pricing strategies, business mix, and revenue forecasts are optimized and aligned with market conditions.
• Support hotel B2B marketing, digital marketing, social media, public relations, and communications activities.
• Guide e-Commerce teams to ensure online hotel content is accurate and effective.
• Lead weekly, monthly, and quarterly Sales & Marketing Optimization Processes and translate outcomes into actionable strategies.
• Manage departmental expense budgets and forecasts.
• Maintain detailed knowledge of market activity and competitor actions.
• Lead recruitment, performance development, and retention of sales and marketing team members.
• Conduct performance reviews and provide feedback for direct and dotted line reports.
• Own performance reporting and communicate commercial activity status to stakeholders.
• Build and maintain relationships with key partners including CVBs, community influencers, and third-party travel partners.
• Support high-impact site visits, pre-convention meetings, and sales travel into feeder markets.

Requirements

• Hotel Sales, Catering, or Marketing experience.
• Leadership management experience.
• Ability to travel.
• Experience in hotel management or related industry.
• Strong professional presentation and communication skills (oral and written).
• Proficiency with Microsoft Office.
• Ability to perform critical analysis.
• Four-year college degree preferred.
• Adaptable experience with business strategy, planning, and development.
• Ability to speak multiple languages (preferred).
• Multiple Brand experience (preferred).

Nice to Have

• Experience with business strategy, business planning, and development.
• Multilingual abilities.
• Experience with multiple Hilton brands.

Qualifications

• Hotel Sales, Catering, or Marketing experience.
• Leadership management experience.
• Ability to travel.
• Experience in hotel management or related industry.
• Proficiency with Microsoft Office.
• Strong communication skills (oral and written).

Benefits & Perks

• Access to your pay when needed through DailyPay.
• Health insurance.
• Career growth and development opportunities.
• Team Member Resource Groups.
• Recognition and rewards programs.
• Go Hilton travel discount program.
• Best-in-Class Paid Time Off (PTO).
• Supportive parental leave.
• Employee stock purchase program (ESPP) at 15% discount.
• Debt-free education options including college degrees, high school completion, and professional certificates.