Director, Product Management

About the Role

Key Responsibilities

• Drives collaboration across product pillars (Quality, GRC, and HCM) to ensure cohesive strategy, shared platform capabilities, and aligned user experiences.
• Owns the strategic roadmap for your product pillar, consolidating themes into clear investment cases that support company goals. Collaborates with the VP to align product strategy across the broader portfolio.
• Drives opportunity evaluation for a strategic product pillar, including market sizing and hypothesis testing.
• Guides team in product concept creation, ensuring user value is tightly linked to business strategy. Reviews and coaches on concept documentation for clarity, alignment, and effectiveness.
• Owns team-level outcomes and adjusts roadmap direction based on impact. Defines and drives performance goals aligned with business objectives.
• Leads the delivery of new products from product requirements to offering, including pilot programs and initial market launch.
• Provides regular communication and alignment with stakeholders across the business to ensure that the product development team delivers against business needs and sets expectations for the delivery of new functionality.
• Partners with Marketing, Support and Sales teams on commercialization and go-to-market plans.
• Coaches PMs on delivering clearly scoped product concepts, setting measurable outcomes, and applying user and market insights.
• Coaches UX Designers on elevating practice across research, interaction design, and visual design.
• Ensures cohesive user experiences by providing feedback on design decisions and user journeys.
• Establishes a strong voice of customer competency across your team, ensuring the systematic integration of user research, surveys, and behavioral data into strategic decisions.
• Drives a culture of data-informed decision-making by supporting your team with dashboard creation and performance metrics that reflect product and business KPIs.
• Leads your team to ensure delivery of the best solution in the time available and delivering incremental functionality.
• Establishes process improvements and best practices among the product delivery team.
• Ensures team-level accountability for outcomes, by adjusting direction based on real-world results, diminishing returns, or missed objectives and guiding trade-off decisions with clarity.

Requirements

• Expert experience with agile development process, user experience, and customer involvement.
• Expert experience with feature prioritization, business planning, and new product launches.
• Demonstrated understanding of contemporary technologies and their applicability to healthcare solutions.
• Excellent communication skills.
• Comfortable interacting at all levels of an organization and presenting to executive leadership.
• Very strong interpersonal skills with a demonstrated ability to achieve results through influence.
• Able to independently advocate for product strategy in executive forums, balancing customer value, market dynamics, and internal constraints.
• Solid understanding and proven experience working in a dynamic development environment.
• 12+ years of experience in a product management role with 7+ years in a leadership role.
• 7+ years of experience with agile software development processes.
• 2+ years of experience directly managing product managers.
• Bachelor's degree in Marketing, Strategy, Digital technologies, or a related field.

Nice to Have

• Demonstrated experience creating alignment with broader enterprise leaders and teams including IT, marketing, data, UX design, AI, and product teams.
• Demonstrated experience in data-driven personalization and customer journey optimization using Pendo or similar automation tools.
• Experience with and knowledge of key quality frameworks such as HEDIS, NCQA, AHRQ, and CMS.
• MBA/MHA.

Qualifications

• Bachelor's degree in Marketing, Strategy, Digital technologies, or a related field.

Benefits & Perks

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy.
• Relias pays for the employee portion of the monthly healthcare premium.
• Flexible work environment with onsite and work from home options.
• Active Employee Resource Groups open to all employees.
• Comprehensive onboarding program.
• Growth and career advancement opportunities.
• 20%+ annual employee promotion and transfer rate.
• Multiple development program options including leadership development, professional development curriculums, and Nanodegree options in technology and data science.
• Professional development through conference attendance and participation in organizations like NC Tech.
• Onsite 321 Coffee Shop providing free coffee and pastries.