Director, Product Management - Omnichannel Marketing Experiences

About the Role

Key Responsibilities

• Own the end-to-end product strategy and execution for Mailchimp's Omnichannel Experiences.
• Develop and champion a clear strategy for an integrated omnichannel platform, defining how to deliver AI-powered 'done-for-you' experiences that help customers orchestrate personalized marketing campaigns.
• Go deep on strategic and tactical challenges faced by customers, including channel prioritization, marketing mix optimization, and operational hurdles of executing cohesive campaigns.
• Oversee the product lifecycle to improve core marketing channels and expand into new ones valued by customers.
• Deliver tangible value through AI-powered recommendations, automated workflows, and time-saving experiences that simplify marketing execution and drive growth.
• Capitalize on Intuit's ability to connect marketing and financial data to help businesses understand ROI and make smarter growth decisions.
• Collaborate with the data platform team to ensure foundational capabilities for a world-class omnichannel product.
• Lead, mentor, and grow a talented team of product managers, fostering a culture of innovation, customer-centricity, data-informed decision-making, and accountability.
• Partner with design, engineering, data science, and go-to-market teams within Mailchimp and across the broader Intuit ecosystem to deliver integrated solutions.

Requirements

• 15-20+ years of product management experience, with at least 5+ years focused on building marketing platforms, interfaces, or customer experiences at scale.
• 10+ years of experience leading and managing a team of high-performing product managers.
• Proven track record of developing and executing successful product strategies that drove customer engagement and business growth.
• Deep understanding of the MarTech landscape, including platform ecosystems, technologies, and best practices for omnichannel marketing.
• Strong analytical and problem-solving skills, with the ability to use data to inform decisions, identify market opportunities, and optimize for growth.
• Ability to connect strategic vision to the details of customer experience and product quality.
• Leadership skills that improve team performance, operational mechanisms, and cross-functional communication.
• Ability to work through ambiguity, bringing structure and clarity to complex problems.
• Exceptional communication and storytelling abilities to articulate complex product concepts to diverse audiences.
• Ability to influence and collaborate effectively across all levels of a global organization.
• A Bachelor's degree in a relevant field; an MBA or advanced degree is a bonus; equivalent experience will be considered.

Nice to Have

• Experience with AI-powered solutions and automated workflows.
• Experience working within or collaborating with data platform teams.
• Familiarity with the broader Intuit ecosystem and integrated solutions.

Qualifications

• Bachelor's degree in a relevant field; an MBA or advanced degree is a bonus.

Benefits & Perks

• Not specified in the description.