E - Commerce Manager

About the Role

Key Responsibilities

• Develop and execute comprehensive e-commerce strategies aligned with company goals, including product selection, pricing, promotions, and marketing campaigns.
• Oversee the functionality, and user experience of the online store, ensuring a seamless customer journey.
• Manage product listings, descriptions, images, and ensure accurate information is displayed on the website.
• Lead website marketing efforts including SEO and content marketing to drive traffic and conversions.
• Monitor sales performance, analyze customer data, identify trends, and generate reports to identify areas for improvement.
• Implement A/B testing and other optimization techniques to improve conversion rates on the website.
• Manage customer inquiries and resolve issues related to online orders and website functionality.
• Collaborate with warehouse teams to ensure accurate inventory levels and timely order fulfillment.
• Stay updated on the latest e-commerce technologies and platforms, recommending and implementing new tools to enhance the online shopping experience.
• Lead and manage a team of e-commerce specialists including designers, developers, marketing professionals, and customer service representatives.
• Lead the development of mobile commerce strategies and features to enhance the mobile shopping experience.
• Collaborate with marketing, merchandising, and operations teams to align efforts, gather insights, and ensure consistent messaging across channels.
• Define and monitor key performance metrics related to e-commerce, such as revenue, conversion rates, average order value, and customer retention.
• Mentor and guide junior product managers, providing leadership and fostering their professional growth.
• Lead cross-functional teams with a collaborative and results-oriented approach.

Requirements

• Proficiency in e-commerce platforms, headless and microservices architectures.
• Bachelor's degree in business, Marketing, Computer Science, or a related field.
• 5+ years of experience in e-commerce management, with a proven track record of delivering successful online shopping experiences.
• In-depth knowledge of e-commerce best practices, user experience design, and conversion optimization strategies.
• Familiarity with e-commerce platforms, payment gateways, and third-party integrations.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Experience with marketplace such as eBay and Amazon preferred.
• DxH experience preferred.
• Intermediate experience with GA4 and Jira.
• Excellent communication and collaboration skills to work with cross-functional teams.
• Project management skills to execute initiatives on time and within budget.
• Knowledge of relevant legal and compliance issues related to online sale.
• ADA compliance experience preferred.
• Understanding of website design principles and user experience (UX).
• Proficiency in Agile methodologies and product management tools.

Nice to Have

• Experience with marketplace platforms such as eBay and Amazon.
• DxH experience.
• ADA compliance experience.

Qualifications

• Bachelor's degree in business, Marketing, Computer Science, or a related field.
• 5+ years of experience in e-commerce management.

Benefits & Perks

• Competitive performance incentives.
• Excellent advancement opportunities.
• Employee assistance program.
• Employee purchase program with exclusive discounts.
• Physical and financial well-being programs.
• 401(k) plan with contribution matching.
• Paid time off, including vacation days, sick days, and holidays.
• Life and disability insurance.
• Medical, dental and vision insurance.
• Pay on Demand.