E-Commerce Storefront Analyst

About the Role

Key Responsibilities

• Manage all aspects of award program operations including E-commerce storefront administration, participant engagement, invoicing, and award fulfillment.
• Act as the Award Services subject matter expert for assigned programs, providing guidance on best practices, systems, and capabilities.
• Collaborate with program teams to ensure seamless, timely, and high-quality program execution.

Requirements

• Bachelor's degree preferably in Business Administration, Management Information Systems, Accounting or a related field or equivalent work experience.
• Minimum of one to two years' work experience in a related field, customer service or retail industry.
• Understanding of Web site administration processes and procedures.
• Ability to analyze custom and system-generated reports to identify results, strengths, and deficiencies with client programs.
• Ability to understand internal and external systems and applications and relate experiences and solutions to new situations.
• Ability to use data analysis techniques to conduct system research and testing.
• Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and Access, with the ability to quickly adopt other products.
• Ability to understand accounting concepts including reconciling high-level financial data, creating calculations for accuracy, and understanding program margin inputs/calculations.
• Experience in performing detail-oriented tasks requiring accuracy and organization.
• Strong analytical thinking and communication skills.
• Effective interpersonal skills and ability to work professionally in a team environment.
• Strong problem-solving and decision-making skills.
• Ability to listen, understand, and respond to customer needs in a timely manner.
• Customer service experience in a service-related industry preferred.
• Ability to work the necessary time to complete projects and meet deadlines.