E-Commerce Storefront Analyst

About the Role

Key Responsibilities

• Manage and oversee all aspects of award program operations related to the E-commerce storefront.
• Act as the Award Services subject matter expert for assigned programs, ensuring best practices and system capabilities are utilized effectively.
• Collaborate with program teams to ensure seamless, timely, and high-quality program execution.
• Engage participants and manage participant engagement opportunities.
• Handle invoicing and award fulfillment processes.
• Analyze custom and system-generated reports to identify results, strengths, and deficiencies in client programs.
• Understand internal and external systems and applications, relating past solutions to new situations.
• Use data analysis techniques to conduct system research and testing.
• Reconcile high-level financial data, create calculations to ensure accuracy, and validate data outputs.
• Maintain high accuracy and organization in detail-oriented tasks.
• Communicate analytical outcomes clearly to team members and clients.
• Provide excellent customer service by listening, understanding, and responding to customer needs in a timely manner.

Requirements

• Bachelor's degree preferably in Business Administration, Management Information Systems, Accounting or a related field, or equivalent work experience.
• Minimum of one to two years' work experience in a related field, customer service, or retail industry.
• Understanding of website administration processes and procedures.
• Ability to analyze reports and identify results, strengths, and deficiencies.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and Access, with the ability to quickly adopt other products.
• Ability to understand accounting concepts such as reconciling financial data, creating calculations, and understanding program margin inputs.
• Experience in performing detail-oriented tasks requiring accuracy and organization.
• Strong analytical thinking and communication skills.
• Effective interpersonal skills and professionalism in a team environment.
• Strong problem-solving and decision-making skills.
• Ability to respond to customer needs in a timely manner.
• Willingness to work the necessary time to meet project deadlines.

Nice to Have

• Customer service experience in a service-related industry.

Qualifications

• Bachelor's degree or equivalent work experience.

Benefits & Perks

• Competitive benefits including healthy retirement contributions, health, dental, and vision insurance.
• Paid parental leave, flexible work arrangements, Volunteer Time Off.
• Paid sabbaticals, anniversary awards, and more.