Ecommerce Operations Engineer and Analyst

About the Role

Key Responsibilities

• Monitor, triage, and resolve production issues impacting site performance, checkout, feeds, and content.
• Lead incidents end-to-end: detect, mitigate, communicate status, and coordinate cross-team resolution; publish post-incident RCAs.
• Validate data flows (prices, inventory, content) across pipelines and integrations; spot anomalies early and prevent recurrences.
• Own web fundamentals: CDN/DNS/SSL/caching hygiene; work closely with Cloudflare and platform partners.
• Instrument and improve: use monitoring/alerting (e.g., Dynatrace, Noibu, Splunk, Lighthouse) to reduce noise and MTTR.
• Partner with Sr. Manager, E-Commerce on initiatives that improve conversion, stability, and security.
• Create/run playbooks for jobs, replications, site configuration, and e-commerce feeds; harden change/release handoffs.
• Communicate with ECOMM stakeholders regarding site issues, root causes, performance, and site health.
• Provide website issue replication, validation, and troubleshooting of customer issues (including integrations to external systems).
• Coordinate with Product Managers, UX Specialists, Business Analysts, Developers, and Architects to investigate and track resolution.
• Perform analysis of alerts/errors in logs to determine impact, recommend steps to mitigate impact, and work with the Delivery Team to determine best-fit resource for resolution.
• Proactive monitoring, and site administration for ECOMM applications and systems; run health checks after every release, and document findings and root cause; resolve urgently or escalate to developers.
• Become a subject matter expert on the existing website technology stack, general integration data flow, and the underlying business rules.

Requirements

• Bachelor's Degree in MIS, Computer Science, Business, Communications or related fields.
• 2+ years in website Production Support or related technical support role with responsibility for monitoring site performance and triaging incidents.
• Familiarity with common website building languages, frameworks, platforms and libraries (HTML, CSS, SOAP, REST, JavaScript frameworks (Angular, React, JQuery), Bootstrap).
• Ability to clearly breakdown and communicate complex technical issues to Engineers, Developers, Stakeholders, and Product teams.
• Strong attention to detail and ability to manage multiple projects simultaneously in a fast-paced environment.
• Excellent time management, organizational, and communication skills.
• Understanding and practical experience working with website networking (SSL Certs, DNS Records, CNAMES, A Records) and CDN technology (Cloudflare).
• Familiarity with e-commerce payment systems, checkout flows, and integration with third-party payment gateways.
• Experience or familiarity with Demandware/Salesforce Commerce Cloud.
• Experience with website monitoring tools such as Lighthouse, Noibu, Splunk, Dynatrace.
• Experience with running data and code replication, scheduling jobs, site configuration, and e-Commerce feeds.
• Experience with ticketing systems Jira, and Service Now.

Nice to Have

• Ability to handle issues that arise with minimal oversight or guidelines and work under pressure.
• Experience working with website networking (SSL Certs, DNS Records, CNAMES, A Records) and CDN technology (Cloudflare).
• Familiarity with e-commerce payment systems, checkout flows, and third-party payment gateway integrations.
• Experience with Demandware/Salesforce Commerce Cloud.
• Experience with website monitoring tools such as Lighthouse, Noibu, Splunk, Dynatrace.
• Experience with data and code replication, scheduling jobs, site configuration, and e-Commerce feeds.

Benefits & Perks

• Bonus opportunities at every level.
• Career advancement opportunities.
• Relocation opportunities across the country.
• 401k with discretionary company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria).