ERTS-Field Service Project Sup/Specialist

About the Role

Key Responsibilities

• Ensure Health and Safety is the number one goal by following policies, processes, and always acting in a safe manner
• Review projects every day to confirm all regulatory reporting requirements have been completed
• Work closely with Project Managers to assist them with tasks such as obtaining final documents from contractors, calling regulators for updates, and reviewing projects for closure
• Compile final documentation and organize it neatly to summarize all work completed on the project for the client
• Prepare final billing sheet for review and, upon approval, submit the final invoice to the client
• Assist the call center as backup during high call volume times
• Answer multi-line telephone system promptly for emergency and non-emergency calls from clients
• Screen and transfer calls in a high-volume phone environment
• Answer phones and handle all intake inquiries for incidentals and incident reports
• Complete phone screenings and assist clients in obtaining needed paperwork
• On specific accounts, obtain authorization from relevant managers to verify if a spill can be cleaned by the terminal once SDS is obtained
• Accurately log information from client interactions into ALERT system, including correct grammar, spelling, categories, notes, and comments
• Provide and maintain excellent customer service and satisfaction
• Ensure SOPs and client instructions are performed and compliant
• Identify and escalate calls or emails regarding emergency spill or remedial activities to the appropriate Project Manager
• Conduct telephonic regulatory reporting across US/Canada to ensure compliance
• Submit written, telephonic, and online reports to regulatory agencies
• Communicate effectively with contractors, clients, and regulatory officials through written and verbal means
• Return all internal and external calls, emails, and facsimiles promptly to address customer concerns
• Perform other job-related duties as required
• Log time as 'Billable Hours' to specific projects to cover service costs

Requirements

• 2 to 3 years of experience in customer service, call center, dispatch, or similar role
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Data entry skills and excellent written and verbal communication
• 35-40+ WPM typing speed
• High School diploma or GED
• Strong time management, attention to detail, and organizational skills
• Experience in a clerical, administrative, operations support, or call center role
• Ability to remain calm and confident during stressful situations
• Ability to adapt to a changing environment
• Effective communication skills with clients, employees, and outside professionals
• Ability to manage large volumes of data while meeting deadlines
• Mature and self-motivated demeanor
• Professional appearance and demeanor

Nice to Have

• Previous experience in Environmental Services (remediation, abatement, emergency spill response, etc.)
• Experience with RCRA, OSHA, and DOT Regulations

Qualifications

• High School diploma or GED

Benefits & Perks

• Comprehensive health benefits coverage after 30 days of full-time employment
• 401K with Company match
• Employee Stock Purchase Plan
• Opportunities for growth and development
• Company paid training and tuition reimbursement
• Focus on health and safety as top priority