Technical Project Manager - Remote

About the Role

Key Responsibilities

• Provide subject matter expertise in Epic MyChart, including system design, build, testing, and implementation
• Collaborate with leadership and end users to design and configure solutions, providing technical and clinical consultation, including workflow analysis and application configuration to support enhancements and issue resolution
• Lead multiple small to medium-scale Epic upgrade initiatives and workflow enhancements through all project phases
• Lead design and validation sessions, ensuring thorough documentation, follow-up, and issue escalation
• Maintain system documentation, including design specifications and build records
• Monitor production applications and respond to incidents, including participation in 24/7 on-call support as needed
• Execute all phases of testing, including unit, system, and integrated testing for EpicCare Ambulatory workflows
• Analyze workflows, data collection, reporting needs, and technical issues to support solution development
• Collaborate with training teams to develop and maintain application-specific training materials
• Translate business requirements into functional specifications; manage system updates, enhancements, and release testing
• Ensure compliance with organizational standards for system configuration and change control
• Build and maintain solid relationships with end users, stakeholders, and business partners
• Facilitate communication across teams from requirements gathering through implementation
• Troubleshoot and resolve application issues, escalating complex problems as appropriate
• Maintain deep knowledge of Epic functionality and operational workflows

Requirements

• Active Epic certification in Healthy Planet and at least one additional application: Ambulatory, Care Everywhere, EpicCare Link or MyChart
• 5+ years of experience in the healthcare industry, including at least 3+ years of direct client-facing experience with healthcare domain knowledge such as clinical documentation workflows, patient portals, encounter closure, and patient flow management
• 4+ years of experience with Epic implementation and/or support

Nice to Have

• Team management and mentoring experience, both formal and informal
• Proven ability to lead cross-functional teams through clear, effective communication and strategic collaboration
• Experience in department build and implementation of Community Connect locations
• Proficiency with Excel, Visio, PowerPoint and SharePoint
• Experience with Refuel implementations

Qualifications

• Educational background implied through certifications in Epic applications

Benefits & Perks

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Salary range from $89,900 to $160,600 annually
• Remote work flexibility within the U.S.