Finance User Experience Manager

About the Role

Key Responsibilities

• Map and manage the user journey across Finance platforms, focusing on removing complexity and making interactions more seamless for users during times of high-impact.
• Identify and prioritize service gaps and user pain points; translate these into improvements.
• Translate user feedback into service enhancements in collaboration with Digital Technologies (DT), vendors, and internal teams.
• Advocate for user-centric practices in incident, problem, and change management.
• Contribute to service readiness activities, ensuring that new releases and changes are aligned with Finance users' real-world expectations and workflows.

Requirements

• Demonstrated experience working in complex, matrix environments, coordinating across multiple stakeholders.
• Strong communication and stakeholder management skills, with a collaborative mindset and passion for improving the user experience with hands-on UX practices.
• Strong understanding of Finance users' needs and processes and ability to align service design accordingly.
• Proven ability to manage and improve user support experiences—including self-service tools, knowledge bases, and user communications.
• Skilled at translating technical topics into business-relevant outcomes that resonate with Finance stakeholders.
• Comfortable working in agile, product-centric environments, participating in cross-functional teams, and applying agile ceremonies, rituals, and artifacts.

Nice to Have

• Experience with assessment, compliance management, costing and budgeting, data collection and analysis, data control, planning and organizing, policy and procedures, and verbal communication.
• Ability to balance stakeholders, demonstrate business insight, communicate effectively, and manage complexity.

Qualifications

• Management experience in a relevant field
• Compliance management expertise
• UX knowledge
• Financial acumen
• Experience with budgeting and cost management
• Strong communication skills

Benefits & Perks

• Industry competitive pay & bonus
• Flexible working arrangements
• Learning and development support
• Tuition reimbursement
• Pet friendly offices
• Paid time off
• 18 paid weeks off for parental leave in the US
• Up to 23 weeks top-up for parental/maternity leave in Canada
• Health & dental package from day 1
• Life insurance & disability coverage
• On-site fitness center
• 401(K) Match/Retirement Savings Plan
• Defined Contribution Pension Plan in Canada