Payment and Subscription Experience Lead

Hearst Communications

New York, NY

Full Time

Senior

1 day ago

Job Description

About the Role

Hearst Magazines is a leading media company with a portfolio of more than 25 brands in the U.S., including Cosmopolitan, ELLE, Esquire, and others. The company inspires, entertains, and builds new experiences for a large and engaged audience across digital, video, social, and print platforms. As a global publisher with nearly 260 magazine editions and 200 websites worldwide, Hearst is reinventing publishing for the 21st century. The role of Payment and Subscription Experience Lead is central to innovating the digital subscription market, focusing on building the subscriber experience, increasing engagement, and optimizing subscription services.

Key Responsibilities

Build the roadmap for the subscriber experience to enhance engagement and revenue.
Translate strategic initiatives into actionable increments to improve subscriber engagement and monthly active users.
Oversee operational interactions with third-party payment platforms, managing customer payment functionalities and subscription transactions.
Partner with the Senior Product Manager, Subscriber Acquisition, to improve subscription-based services and retention.
Nurture the community among the membership base to foster loyalty and engagement.

Requirements

Experience in building and managing digital subscription or payment platforms.
Ability to translate strategic initiatives into actionable plans to increase engagement and revenue.
Experience working with third-party payment platforms and managing customer payment functionalities.
Strong collaboration skills to partner with product management and other teams.
Understanding of subscription services and customer retention strategies.

Working at Hearst Communications

Hearst is a global media company that values innovation, cutting-edge technology, and industry-leading data capabilities to create impactful media and products across all platforms.

Apply Now