Global Digital Dealer Tools Experience Sr Mgr

About the Role

Key Responsibilities

• Responsible for establishing experience requirements for a range of dealer-facing digital tools and collaborating closely with cross functional partners to define and implement foundational elements that deliver an exceptional omnichannel retail experience.
• Identify and implement dealer-level standards, tools, education, and experience requirements to enable a seamless retail experience from purchase to delivery.
• Collaborate with product management, engineering, and UX teams to develop and implement user-focused solutions for dealers to enhance sales efficiency and customer experience.
• Create comprehensive, data-driven presentations for business partners and senior leadership to implement changes across the selling system.
• Help define metrics and KPIs that ensure our omnichannel system is instrumented correctly to deliver on defined requirements.
• Identify and evaluate opportunities for AI integration across the purchase journey to improve dealer efficiency and customer experience.

Requirements

• Bachelor's degree in Business Administration, Management, Economics, Finance, Data Science, Computer Science, or a related analytical field or equivalent combination of relevant education and experience.
• 2+ years of experience leveraging Artificial Intelligence (AI) tools and platforms (e.g., Microsoft Copilot, ChatGPT, Power BI AI features) to generate insights, automate reporting, and support decision-making.
• 5+ years of progressive experience in OEM or retail automotive, preferably in strategic planning and/or analyst roles.
• 2+ years of experience managing large and diverse datasets, with demonstrated expertise in data storytelling and communicating complex insights clearly to non-technical audiences, including executive leadership.

Nice to Have

• Master's Degree in Business Administration, Management, Economics, Finance, Data Science, Computer Science, or a related analytical field.
• Experience working directly with dealers or indirectly through field teams, including basic understanding of dealer sales and service agreements.
• Proficiency in data analysis tools such as SQL, Python, or R and data manipulation and transformation techniques.
• Expertise in integrating digital and physical eCommerce experiences.
• Demonstrated ability to perform customer research, analyze third-party studies, gather customer feedback, and extract insights from internal analytics.
• Ability to manage multiple, competing priorities simultaneously and drive projects from start to finish with a high degree of independence.
• Self-starter; ability to work independently with minimal supervision in a highly dynamic environment.
• Core Strategy Skills including: ability to translate complex data and strategic insights into compelling narratives and presentations for executive leadership; ability to synthesize and translate AI outputs into actionable strategy recommendations; ability to create and guide strategy through multiple development phases using human-centered design.
• Demonstrated expertise in market dynamics, competitive analysis, customer segmentation, and driving improvements in business performance.
• Data analytics skills including: exceptional analytical and problem-solving abilities, advanced Microsoft Excel skills, and experience with data visualization tools (e.g., Tableau, Power BI, Looker).

Qualifications

• Bachelor's degree in relevant field
• 2+ years of experience with AI tools and platforms
• 5+ years of experience in OEM or retail automotive roles
• 2+ years managing large datasets

Benefits & Perks

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time