Group Product Manager, Direct to Consumer Experience

About the Role

Key Responsibilities

• Define and execute the strategy for Zip's mobile app and direct-to-consumer experience.
• Balance customer needs with business impact to unlock growth and engagement.
• Lead cross-functional efforts to deliver seamless and personalized onboarding, checkout, and post-purchase experiences.
• Own the evolution of the mobile app to become the destination for managing payments, discovering offers, and accessing credit responsibly.
• Improve self-service support, transparency, and control across consumer touchpoints to increase satisfaction and reduce friction.
• Champion the use of intelligent automation, behavioral insights, and experimentation to create smarter experiences that adapt to user intent and context.
• Prioritize a product roadmap supporting both near-term improvements and long-term strategic investments.
• Collaborate with internal stakeholders (Marketing, Risk, Legal, Compliance) to ensure regulatory, brand, and operational alignment.
• Present regularly to senior leadership and cross-functional partners to influence direction, gain buy-in, and share performance updates.

Requirements

• Bachelor's degree in a relevant field (e.g., Business, Design, Computer Science, Psychology).
• 8-10+ years of product management experience, including at least 3-5 years in a leadership role driving B2C or consumer-facing products.
• Proven success owning and scaling mobile-first consumer experiences (iOS, Android, Web).
• Deep understanding of user behavior, app UX patterns, mobile analytics, and lifecycle optimization.
• Experience working in fintech, e-commerce, or digital platforms, preferably with exposure to payments, credit, or regulated services.
• Ability to lead high-performing teams, influence stakeholders, and collaborate across disciplines.
• Deep understanding of A/B testing and experimentation frameworks, with a track record of data-driven product decisions.
• Experience incorporating AI into consumer experiences or product operations.

Nice to Have

• Completion of a formal Product Management training program.
• Advanced degree (MBA or equivalent).

Qualifications

• Formal training in Product Management is a plus.

Benefits & Perks

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Midtown office with a casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match