Group Sales Manager - Franchise

About the Role

Key Responsibilities

• Assist sales team in achieving and exceeding budgeted goals in guestroom revenue, profit, and occupancy for the total hotel
• Effectively communicate with the Director of Sales and/or Director of Revenue to review opportunities that impact revenue goals
• Conduct weekly sales calls to existing and new accounts, as well as uncover new business in assigned market segment(s)
• Build and strengthen relationships with existing and new accounts through sales calls, entertainment, trade shows, etc.
• Travel locally to conduct outside calls, promote the hotel, and review competition reader boards to develop leads
• Generate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales blitzes, etc.
• Arrange site inspections of the hotel for new accounts
• Maintain accurate sales records in the hotel sales system to ensure quality service and future prospects
• Respond to all sales inquiries within 24 business hours
• Execute and support operational aspects of business booked, including generating proposals, writing contracts, and customer correspondence
• Negotiate sales contracts and manage their implementation and setup as required
• Analyze hotel/market trends and develop strategies to maximize occupancy and average rate through creative and selective selling
• Assist in developing the annual budget and participate in quarterly owner reviews
• Participate in management meetings to discuss budget, forecast, and rate
• Partner with the operations team to coordinate customer specifications and respond to customer issues to ensure satisfaction
• Participate in weekly hotel staff meetings, if applicable
• Adjust work schedule as needed to meet business demands, including early mornings, evenings, and weekends
• Perform other duties as assigned

Requirements

• College degree or High School Diploma with related experience
• Minimum of 2+ years' previous sales experience
• Ability to read, write, and understand English
• Excellent verbal and written communication skills, including leading and participating in formal presentations
• Strong negotiation skills and ability to cultivate leads, build relationships, and close deals
• Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
• Strong computer skills, including Microsoft Office, Delphi, and other relevant programs
• Ability to work as part of a team
• Strong desire to deliver high-quality customer service
• Detail-oriented and organized to ensure accuracy and efficiency
• Good personnel, management, and organizational skills

Benefits & Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance