Group User Insights Manager, Frame.io

About the Role

Key Responsibilities

• Lead and mentor a high-impact, multi-disciplinary team, fostering a culture of curiosity, collaboration, and continuous learning.
• Define and scale research operations, methodologies, and infrastructure to deliver timely, actionable insights.
• Establish and drive a strategic User Insights roadmap that informs product direction and unlocks new opportunities for growth and impact.
• Champion the voice of the customer, turning research into compelling narratives that shape decisions at every level of the organization.
• Build and operationalize programs—like Voice of Customer panels and feedback loops—that regularly bring teams closer to the people we build for.
• Apply and evolve mixed-method research strategies, integrating qualitative and quantitative insights to guide product development across the lifecycle.

Requirements

• 10+ years of experience in user research, design strategy, or related fields, with 5+ years leading high-performing teams.
• Proven success driving research for complex, multi-surface SaaS products, with deep expertise across qualitative and quantitative methods.
• Strong executive communication and stakeholder alignment skills, with the ability to build trust and influence through insight and narrative.
• Track record of using research to drive measurable product and business outcomes (e.g., CSAT, NPS, MAU, etc.).
• Demonstrated commitment to inclusive research practices that surface diverse perspectives and advance accessibility and equity.
• Experience building and scaling impactful research teams in fast-paced, product-driven environments.

Nice to Have

• A portfolio of case studies that showcase strategic thinking, leadership, and ability to generate high-impact insights.

Qualifications

• Educational background or formal qualifications are not explicitly specified in the description.

Benefits & Perks

• Competitive salary range of $139,000 - $271,000 annually, depending on location and experience.
• Additional incentives such as short-term incentives, long-term incentives, and equity awards may be available.
• Opportunity to work within a global design team across Adobe’s product lines.