Guest Experience Operations Intern, 2026 Season

About the Role

Key Responsibilities

• Understand and contribute to solving overall staffing requirements and fulfillment
• Provide support with application and onboarding activities for all seasonal employees
• Compose and coordinate correspondences with a diverse group of seasonal employees
• Help manage the employee database contained in the IMS Scheduling System
• Troubleshoot various event day staffing and operational issues such as no-show coverage and equipment distribution
• Perform pre-event walkthroughs of all spaces used by the operations team
• Manage facility set-up and tear-down operations that includes bike rack placement, signage, and other event needs
• React to event day issues and assist with problem-solving initiatives
• Work closely with operations staff to resolve a wide range of issues during both marquee and tier two events
• Provide administrative support for IMS Guest Experience department
• Resolve and communicate customer service-related issues/concerns
• Actively participate in all College Program activities and development opportunities
• Assist with the management of seasonal employees during event times
• Other duties as assigned by the supervisor and the entire operations team

Requirements

• Previous experience in the IMS College Program is preferred
• A strong interest in event and staffing operations
• Interest and experience in event planning and execution
• Enthusiasm for and commitment to the company and the Vision, Mission and Values
• Ability to quickly process and react to problems with minimal supervision
• Innovative thinker and self-starter with perseverance to lead teams to success
• Effective written/verbal communication and advanced computer skills
• Effective interpersonal and leadership skills
• Ability to work in a role that requires clerical, organizational and operational skills, as well as initiative and flexibility
• Currently pursuing an undergraduate or graduate degree from an accredited college or university
• Ability to occasionally lift and/or move up to 25 pounds
• Must be able to see and hear in the normal range with or without correction, and communicate verbally and in written form with great facility
• Must have the stamina to work long hours and be willing to work an irregular schedule, including weekends or evenings
• Flexibility and adaptability to work some weekends and evenings based on business needs

Nice to Have

• Experience in the IMS College Program

Qualifications

• Currently pursuing an undergraduate or graduate degree from an accredited college or university

Benefits & Perks

• Opportunity to serve as an ambassador for the Indianapolis Motor Speedway and Indy 500
• Access to developmental programming and networking events