Head of PCS Small Business Engagement Experience (Credit Cards)

About the Role

Key Responsibilities

• Define and deliver the product vision and strategy, grounded in customer needs, competitive insights, and business priorities, and align cross-functional teams around a unified roadmap tied to strategic investments and OKRs.
• Lead end-to-end capability development with a focus on speed to market, technical scalability, and profitability, driving product-market fit, activation, engagement, and revenue growth.
• Manage new product development and reimagine existing experiences to maximize impact across all channels—digital and human—leveraging enterprise platforms to optimize costs and performance.
• Use research, analytics, and direct customer engagement to continually refine experiences and prioritize investments and feature enhancements based on deep understanding of target segments.
• Partner with marketing, sales, and operational teams to ensure successful product launches and sustained adoption across all customer touchpoints.
• Define KPIs, monitor performance, and lead optimization efforts to ensure products achieve business outcomes and deliver superior customer value.
• Ensure all capabilities comply with applicable regulatory, legal, and security standards.
• Build and manage a team of Senior Product Managers to help deliver the product vision and roadmap.

Requirements

• Proven leadership in driving product strategy, technical enablement, and business outcomes.
• Expertise in digital product management, lifecycle marketing, customer experience design, and financial modeling.
• Ability to operate at both strategic and operational levels, leading through influence across matrixed organizations.
• Deep understanding of platform economics, regulatory requirements, and emerging industry trends.
• Experience creating digital roadmaps and driving the creation of new digital capabilities.
• Strong background in financial services, specifically in credit cards or payment solutions.
• Effective presentation, verbal, and written communication skills.
• Product management experience.

Nice to Have

• Expertise on the critical interdependencies among product model system elements that help and hinder performance.
• Ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability.
• Ability to anticipate shifting market priorities and customer needs in a manner that consistently adds value.
• Knowledge of technical aspects of software products, including design, configuration, and integration.
• Knowledge of Agile ways of working, risk management processes, tools, and techniques.
• Experience with product PnL, product strategy, vision and planning, product discovery, and go-to-market strategies.
• Experience in channel management, customer experience research, insight, and execution, and performance measurement and optimization.

Qualifications

• Product management experience

Benefits & Perks

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per year