Head of Small Business Product Management

About the Role

Key Responsibilities

• Accountable for product performance, including renewal retention, new business growth, and loss ratios, to ensure profitability and sustainability.
• Collaborate with underwriting and actuarial teams to assess and execute initiatives related to product mix, rate adequacy, rate management, and market opportunities.
• Utilize data-driven insights to refine product offerings, improve risk selection, and maximize long-term profitability.
• Establish clear performance metrics for the product portfolio, tracking growth, retention, and profitability to ensure strategic alignment and market competitiveness.
• Provide strategic leadership in defining and managing the Small Business product portfolio, ensuring alignment with market demands, organizational goals, and customer needs.
• Identify opportunities for growth in profitable segments, assess emerging risks, and address unique exposures.
• Develop and implement a product roadmap for Small Business, prioritizing innovation, competitiveness, and profitable growth.
• Drive innovation in policy features, pricing structures, coverage options, and utilization, leveraging feedback, market insights, and data analytics.
• Lead the end-to-end development of new insurance products and enhance existing offerings focusing on customer value, agent usability, and operational efficiency.
• Oversee continuous improvement of pricing models to adapt to market dynamics.
• Collaborate with IT, Actuarial, and Compliance teams to ensure seamless implementation of product rates, rules, forms, and system capabilities.
• Leverage data analytics to monitor key metrics, track business performance, and inform strategic decisions.
• Act as the business liaison to the enterprise data and analytics team for the Small Business segment.
• Monitor industry trends, emerging risks, and regulatory changes to identify product differentiation and growth opportunities.
• Partner with sales, underwriting, and marketing teams to create product strategies aligned with agent needs and customer expectations.
• Partner with Underwriting, IT, Distribution, and Operations teams to ensure product initiatives align with overall business objectives.
• Manage talent, including hiring, performance management, employee development, and fostering a high-performing team culture.
• Ensure all product designs and modifications comply with regulatory requirements and risk management frameworks.
• Drive initiatives to adopt new technologies, data analytics, automation, and operational improvements.
• Manage change effectively within the organization, fostering stakeholder engagement and continuous improvement.

Requirements

• 12+ years of Product Management experience.
• 8+ years of Leadership experience.
• Bachelor's degree in Business or relevant field and/or commensurate experience.
• Experience in Insurance Product Management, New Product Development, and Product Roadmap.
• Knowledge of Market Research, Quality Assurance, and Agile Project Management.
• Understanding of Insurance Operations, Business Relationship Management, and Change Management Planning.
• Skills in Financial Analysis, Underwriting Strategy, and Risk Management.
• Ability to collaborate effectively, communicate clearly, and develop talent.
• Strategic mindset with decision-making and business insight skills.

Nice to Have

• MBA
• CPCU certification

Qualifications

• Bachelor's degree in Business or relevant field
• 12+ years of Product Management experience
• 8+ years of Leadership experience