Implementation Engineer

Cloudflare

San Francisco, CA

Full Time

Senior

6 days ago

Job Description

About the Role

At Cloudflare, we are on a mission to help build a better Internet. The company runs one of the world's largest networks that powers millions of websites and Internet properties for a diverse range of customers. Cloudflare protects and accelerates Internet applications without hardware or software changes, improving performance and security. We value curiosity, empathy, diversity, and inclusion, and support our team members' development and learning.

Key Responsibilities

Plan and deliver timely and organized services for customers, ensuring they realize the full value of Cloudflare's products and advising on best practices.
Gather business and technical requirements, develop solution designs, including high-level and low-level designs, scripts, procedures, and deployment plans, to build, migrate, and deliver solutions for customers.
Implement changes in the Cloudflare environment following the customer's change management process and provide guidance on configuration and integration.
Troubleshoot implementation issues and collaborate with Customer Support, Engineering, and other teams to resolve technical escalations.
Contribute to organizational success through knowledge sharing, documentation, answering technical questions, and developing operational assets like templates, automation scripts, procedures, and workflows.

Requirements

5+ years of experience in a customer-facing technical role such as Customer Engineer, Security Engineer, Implementation Engineer, or similar.
Knowledge of layers and protocols of the OSI model, including TCP/IP, TLS, DNS, HTTP.
Understanding of Internet and security technologies such as DDoS, Web Application Firewall, Certificates, DNS, CDN, Analytics, and Logs.
Experience with scripting languages like Python, JavaScript, or Bash, and a desire to expand scripting skills.
Experience with security aspects of internet properties, including DNS, WAFs, Bot Management, Rate Limiting, (M)TLS, and certificates.
Familiarity with performance optimization topics such as Speed, Latency, Caching, HTTP/3, TLSv1.3.
Working experience with infrastructure as code tools like Terraform and strong experience with APIs.
Ability to manage projects, work to deadlines, prioritize demands, and handle uncertainty.
Fluency in English; fluency in a second European language is an advantage.

Nice to Have

Experience working with infrastructure as code tools like Terraform.
Fluency in a second regional European language.

Qualifications

Relevant professional experience of 5+ years in a technical customer-facing role.

Benefits & Perks

Opportunities to work remotely or in various European locations including London, Lisbon, Amsterdam, and Munich.
Engagement in impactful projects like Project Galileo, the Athenian Project, and the 1.1.1.1 DNS resolver initiative.
Being part of a company recognized for its innovative culture and commitment to building a better Internet.

Working at Cloudflare

Cloudflare is a highly ambitious, large-scale technology company with a soul, committed to protecting the free and open Internet. The company values diversity and inclusiveness, and strives to support its employees' growth and development. Cloudflare is proud to be an equal opportunity employer and provides reasonable accommodations for individuals with disabilities.

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