Implementation Project Manager

About the Role

Key Responsibilities

• Internal information system-specific projects that may involve the development or enhancement of internal applications, technology integration, and/or infrastructure environment build-out
• Lead technical projects from requirements definition through deployment, handoff to support and subsequent follow up at designated post deployment check points
• Typically involves extensive interactions with product development, sales, client relationship teams, technology solutions, service delivery, and/or other cross-functional teams. May work at client sites from time to time
• Assume responsibility and ownership of the overarching project schedule, working collaboratively with each workstream leader to determine and agree upon scope, implementation plans, and risk mitigation plans
• Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget
• Maintain and update project documentation such as meeting minutes and project status reports
• Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes
• Report risks and escalations to the appropriate management channels ahead of client impact, where possible
• Be a beacon for change in the organization that will impact client implementations, improve internal teams' processes and support handover procedures
• Some travel may be required

Requirements

• 4+ years of customer facing project management experience in a SaaS company
• A relentless drive for success in all you do, a person who doesn't take no for an answer
• Must be self-motivated and able interpret actionable items from big picture vision
• Foundationally strong organizational skills
• The ability to influence others in all areas of the company to buy into your ideas and visions
• Strong attention to detail, deadlines and budgetary guidelines
• Outgoing personality with proven success working with all levels of management
• Strong written and verbal communication skills
• Excellent presentation skills

Nice to Have

• Experience in coaching project team members to strengthen their abilities and skill sets