Implementation Project Manager - Asset & Ticket Management

About the Role

Key Responsibilities

• Implement the plant records and trouble ticketing applications within iVUE, including mobile solutions, scheduling tools, and open APIs.
• Work with members/customers to effectively implement applications, managing project timelines and communicating expectations.
• Configure applications by creating or modifying interface code and application options.
• Analyze data from the member/customer's current system to ensure proper conversion into NISC software.
• Provide superior customer support to internal and external customers in all encounters.
• Conduct implementation analysis and identify gaps in features and functionality in software, overseeing resolution.
• Follow all established software implementation methodologies and procedures.
• Perform quality testing related to system integration based on assigned tasks.
• Prepare and complete implementation documents.
• Utilize all implementation best practices and artifacts for projects.
• Assist customers with troubleshooting, training, and ongoing support related to implementation.

Requirements

• 5+ years of Telecom/Broadband experience.
• Strong knowledge of Excel and other MS Office products.
• Strong customer orientation and excellent research and problem-solving skills.
• Excellent verbal and written interpersonal and communication skills.
• Ability to organize and prioritize tasks effectively.
• Ability to work independently and in a team environment.
• Familiarity with Application Programming Interfaces (API).
• Commitment to NISC's Statement of Shared Values.
• Working or educational knowledge of Broadband and/or Telecom networks.

Nice to Have

• Associate or Bachelor's Degree in a Computer Science, MIS, IS, Business Administration, or technical degree.

Qualifications

• High School diploma or equivalency required.