Implementation Project Manager - SIS to Connect Migrations

About the Role

Key Responsibilities

• Assist and perform in coordinating basic software implementation project plans.
• Present and share software application usage information and best practices with Member/Customers as it relates to assigned project plan.
• Assist and provide application support throughout the project lifecycle.
• Prepare Change Requests (CRs) and follow up through resolution.
• Perform after hours call support as assigned.
• Assist in data clean-up inside iVUE Service (SIS).
• Train personnel on aspects of the new application.
• Assist with sales/pre-sales activities such as demos, project overview calls, and answering general questions.
• Answer questions on the functions/usage of the Service product via telephone, email, remote, or on-site.
• Other duties as assigned.

Requirements

• Basic level knowledge of business-related software applications and services.
• Basic level knowledge of the Utility or Broadband industries.
• Basic level knowledge of Project Management processes and theory.
• Basic verbal and written communication skills.
• Basic level presentation and training skills.
• Excellent telephone/email etiquette and ability to deal effectively with Member/Customers.
• Basic research and problem-solving skills with a strong attention to detail.
• Basic ability to organize and prioritize tasks.
• Basic ability to set and manage internal and external Member/Customer expectations.
• Ability to analyze data and draw meaningful business conclusions relevant to Project Management.
• Ability to demonstrate initiative and accountability.
• Ability to multitask and manage time effectively.
• Moderate level ability to demonstrate professionalism.
• Basic ability to troubleshoot.
• Basic understanding of change management best practices.
• Basic knowledge of Utility/Broadband software and software integrations.
• Ability to travel approximately 10-20% annually.

Nice to Have

• Knowledge of Connect - Service and iVUE Service (SIS).
• Customer service background.

Qualifications

• Bachelor's Degree in a business-related field or equivalent experience.