Intent Recognition Specialist

About the Role

Key Responsibilities

• Responsible for building and maintaining machine learning models to identify end user intent for a multi-channel Virtual Assistant
• Understand the intent portfolio for NLU across domains (e.g., technology, human resources) and how it maps to conversation design for web, mobile, and voice channels
• Identify and build appropriate datasets to train and test machine learning models for intent classification and speech recognition
• Develop tools and telemetry that can measure/monitor accuracy and performance and update the models accordingly throughout development lifecycle
• Develop disambiguating and error handling strategies as the virtual assistant scales
• Monitor conversations in the application to identify underperforming content and develop solutions to improve the performance
• Collaborate with data scientists, product owners, UX researchers, and engineers to build out the "brain" of the virtual assistant

Requirements

• Experience with conversational interfaces and natural language processing
• Experience training machine learning algorithms for data classification and/or speech recognition
• Experience improving intent recognition of a data classification model
• Experience with python
• Unique skillset inputational linguistics and technical experience
• Familiarity with LLMs
• Familiarity with using version control technologies such as git, svn, or JIRA
• Experience in DevOps and Agile methodology
• Strong analytical and troubleshooting skills

Benefits & Perks

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF and Illinois)