IT Business Analyst - Ecommerce

About the Role

Key Responsibilities

• Be a subject matter expert to inform and drive forward strategic and process improvement initiatives for eCommerce.
• Capture, refine, prioritize, and maintain the digital workstream backlog, including features and acceptance criteria in user stories.
• Work directly with scrum teams and product managers to help build the right product, in line with our roadmap and release plans.
• Maintain continuous and transparent communication with stakeholders to prioritize the workstream backlog, and demonstrate development efforts via product demos.
• Provide timely input to Digital product managers and leadership for necessary changes or product backlog items coming out of scrum development.
• Serve as a voice of the customer to delivery teams, demonstrating the customer's perspective across the product/solution journey.
• Participate in Agile ceremonies such as daily standups, backlog grooming, sprint reviews, and retrospectives.
• Develop and execute plans for critical projects including requirements gathering, user acceptance testing, and business communication activities.
• Assist or train others on systems and features, and make practical recommendations on system and process enhancements.
• Ensure configurations, system features, and documentation are appropriately updated.

Requirements

• 5+ years of experience as a Business/Technical Analyst on ecommerce solutions.
• Proven experience in overseeing the design, development, and implementation of software solutions supporting business processes and transactions.
• 2+ years of hands-on work experience on Salesforce (or comparable eCommerce application modules).
• Experience with Search Engine Optimization (SEO) and Google Analytics.
• Demonstrated ability to analyze and troubleshoot application/solution issues.
• In-depth knowledge of Agile processes and principles.
• 2+ years of experience writing epics, user stories, and acceptance criteria.
• Experience using JIRA and Confluence.
• Ability to analyze and research systems issues and products.
• Strong analytical skills, attention to detail, and organizational skills.
• Excellent communication skills, both oral and written.
• Ability to work independently with minimal supervision and coordinate remote teams.

Nice to Have

• Experience supporting the day-to-day work of integrated planning functions.
• Knowledge of related technology standards and IT standards.
• Experience in developing and presenting clear meeting presentations.
• Experience leading user acceptance testing cycles.

Qualifications

• Bachelor's degree, preferably in Computer Science or Management Information Systems, or an equivalent combination of education and work experience.

Benefits & Perks

• Not explicitly specified in the description.