IT PMO Program Manager

About the Role

Key Responsibilities

• Ensure that all projects within the program are delivered on time, within scope, and within budget, while aligning with goals, governance standards, and IT strategies.
• Provide strategic direction and visibility into project performance through reporting and partner engagement.
• Define complex program vision, scope, and goals; develop a comprehensive roadmap aligning with organizational goals.
• Oversee the execution of all projects within the program, ensuring delivery and alignment with goals.
• Manage overall project performance to meet quality, schedule, and financial goals.
• Ensure program sub-projects meet quality expectations and are delivered on schedule and within budget.
• Manage program resource assignments to ensure goals are achievable.
• Maintain agreement of program scope with strategic goals and recommend modifications to enhance effectiveness.
• Provide leadership to train, motivate, and direct technical and administrative personnel to resolve issues during project implementation.
• Identify, analyze, and mitigate program-level risks; develop and implement contingency plans.
• Ensure compliance with IT governance policies, security standards, and regulatory requirements.
• Manage the program budget, control costs, and improve resource allocation.
• Define and track goals; ensure program deliverables meet quality and business standards.

Requirements

• 8+ years of experience in IT program management, with experience delivering large-scale IT projects.
• Bachelor's Degree in disciplines such as Project Management, Engineering, Information Technology, Computer Science, Business, or related field.
• Experience analyzing information for complex decision-making.
• Certification in a project management discipline, such as PMP (Project Management Professional) OR PgMP (Program Management Professional).
• Experience with project management methodologies, such as Agile and Waterfall.
• Experience with IT infrastructure, including hardware, software, and network components.
• Experience with project management tools (MS Project Online, ServiceNow).
• Financial and risk management skills, including budget tracking, forecasting, and risk mitigation.
• Ability to work with program teams, partners, and IT support staff.
• Demonstrated decision-making, project management, and out-of-the-box thinking skills.

Nice to Have

• Experience working in cross-cultural environments.
• Advanced skills in finance, leadership, communication, and conflict resolution.

Benefits & Perks

• Competitive Salary
• Comprehensive Health, Wellness and Income Protection Benefits
• Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
• 401(k) Savings Plan with Company Match
• Paid Vacations and Holidays
• Opportunities for Flexible Work Arrangements
• Educational Reimbursement Program
• Employee Referral Program