IT Program Manager

About the Role

Key Responsibilities

• Provide program management for assigned platforms, including new implementations and continuous improvement of existing systems.
• Manage project financials, including budgeting, forecasting, and tracking expenditures to ensure alignment with financial goals and company objectives.
• Oversee OPEX and CAPEX planning, ensuring accurate allocation of resources and adherence to financial guidelines while optimizing cost efficiency.
• Partner with IT management to ensure enhancement, support and maintenance objectives are achieved on time and on budget.
• Develop, maintain and improve maintenance and enhancement processes for See's systems.
• Ensure adherence to standard best practices and software development life cycle (SDLC) methodologies for system efforts.
• Establish implementation target dates for various IT deliverables and system updates, considering business and compliance deadlines and project interdependencies.
• Initiate communications with IT and business project team members to understand business and technical project requirements.
• Manage and support project manager resources with their initiatives and work efforts.
• Define program, project, and related resource requirements.
• Create or assist in creation and execution of program and project work plans, revising as needed.
• Establish and maintain well-groomed Kanban boards for all assigned platforms.
• Identify, resolve and/or escalate issues in a timely fashion, working with business and IT executives to address resource restrictions and conflicts.
• Manage projects from a budget, schedule and quality assurance perspective.
• Ensure project and system maintenance documents are complete, current and stored appropriately.
• Facilitate daily/weekly project status meetings and produce status reports.
• Perform special projects as assigned by management.
• Identify opportunities to enhance technology and innovation to improve departmental effectiveness.
• Uphold the company's core principles and workplace values, including diversity and inclusion.

Requirements

• Bachelor's Degree in Computer Science, Engineering, Technology or related field; equivalent related work experience may be considered in lieu of degree.
• Minimum 3 years of experience as a Project Manager, ideally focusing on large, complex enterprise-wide IT projects; PMP certification or equivalent preferred.
• Minimum 5 years of experience in retail or manufacturing with a mid- to large size company; food and beverage experience is a plus.
• Solid experience managing implementations involving integration and data conversion deliverables.
• Demonstrated ability to manage several different projects/initiatives simultaneously with strong multi-tasking and prioritization skills.
• Experience and proficiency with waterfall and agile/iterative methodologies.
• Expertise in program/project management tools, such as MS Project, Smartsheet; experience with Confluence/Jira is a plus.
• General understanding of application programming, database, system design and infrastructure.
• Effective communication skills across all organizational levels and ability to manage teams across multiple locations with internal and contractor resources.
• Willingness and ability to travel approximately 10-20%.
• Proven ability to learn new technologies quickly and manage change proactively and positively.

Nice to Have

• Experience with Confluence/Jira.
• Experience in food and beverage industry.

Qualifications

• Bachelor's Degree or equivalent work experience.
• PMP (Project Management Professional) certification or equivalent preferred.