IT Program Manager

About the Role

Key Responsibilities

• Manage complex IT projects, coordinating multiple teams across different locations and time zones.
• Plan and manage all communications to ensure an effective exchange of information among internal and external stakeholders.
• Lead cross-project implementation efforts as needed.
• Ability to manage roles and responsibilities for technical projects.
• Collaborate with business stakeholders to understand requirements and implement changes effectively.
• Facilitate stakeholder meetings and regular check-ins to maintain alignment and transparency on progress, risks and outcomes.
• Establish strong working relationships across technical and non-technical teams at all organizational levels.
• Develop and maintain detailed plans, timelines, and budgets.
• Conduct impact analyses against project scope, schedules, and budgets.
• Use extensive knowledge and tools to streamline execution.
• Implement and enforce change management protocols to minimize disruption.
• Monitor and report on deployment progress and success metrics.
• Proactively identify and resolve implementation challenges.
• Manage competing priorities to balance needs and goals.
• Oversee the creation and maintenance of project documentation, including charters, status reports, and post-implementation reviews.
• Create and maintain comprehensive technical documentation for processes and systems.
• Develop and execute training programs to facilitate the successful adoption of new systems and processes.
• Ensure adherence to timelines and budgets while delivering high-quality outcomes.
• Foster a culture of collaboration, continuous improvement, and accountability within the project team.

Requirements

• Bachelor's degree required.
• 8+ years of experience in technical project/program management or implementation.
• 3+ years of experience in IT roles.
• Proven ability to lead large, cross-functional projects successfully.
• Proven track record of delivering enterprise-level IT initiatives, including infrastructure upgrades, cloud solutions, and SaaS implementations.
• Deep understanding of various program management methodologies.
• Proficiency with project management tools, such as Asana, Jira, or Microsoft Project.
• Strong documentation and technical writing abilities.
• Expertise in training program creation and execution.
• Exceptional leadership skills with the ability to inspire and motivate teams.
• Advanced written and verbal communication skills, capable of engaging with executives and technical staff.
• Advanced problem-solving, decision-making, and issue resolution skills.
• Ability to manage time effectively, work under pressure, and meet tight deadlines.
• Demonstrates ability to build and manage stakeholder relationships.
• Thought leadership in design and technology, with a focus on emerging trends.
• Flexibility and adaptability to evolving project needs.

Nice to Have

• PMP certification is a strong plus.

Qualifications

• Bachelor's degree in a relevant field.

Benefits & Perks

• The position offers a salary range of $180,000 to $225,000, based on experience, qualifications, and location.
• Employees can work remotely for up to four weeks per year in daily or weekly increments.
• On-site work four days per week.