IT Project Manager - ServiceNow

About the Role

Key Responsibilities

• All areas of Project Management from initiation through closeout, ensuring the successful execution of the project in support of government customer's mission, goals and objectives.
• Responsible for the end-to-end management of ServiceNow deployments, integrations, and enhancement projects.
• Lead end-to-end management of ServiceNow deployments, integrations, and enhancement projects.
• Collaborate with stakeholders to define project scope, goals, deliverables, timelines, and success metrics.
• Manage project plans, schedules, resource allocations, budgets, and risks.
• Facilitate daily stand-ups, sprint planning, retrospectives, and status meetings as needed.
• Serve as the main point of contact between technical teams, business stakeholders, and external partners/vendors.
• Coordinate UAT, deployment planning, and change management processes.
• Ensure compliance with ServiceNow platform governance and organizational standards.
• Monitor and report on project progress using KPIs, dashboards, and executive summaries.
• Promote continuous improvement by identifying lessons learned and implementing best practices.
• Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.

Requirements

• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred.
• B.A./B.S. or equivalent + 6 years of relevant experience.
• ServiceNow Certified Implementation Specialist or ServiceNow Fundamentals certification.
• 3+ years of experience in IT project management with 2+ years focused on ServiceNow projects.
• Strong knowledge of the ServiceNow platform, modules, and implementation lifecycle.
• Experience managing both Agile and Waterfall (or hybrid) delivery methods.
• Familiarity with ITIL concepts and enterprise service management practices.
• Strong communication skills (verbal and written).
• Strong Microsoft Office experience, predominantly Excel, Visio and PowerPoint.
• Experience with Microsoft Project, JIRA, and Confluence.

Nice to Have

• Previous DHS or DoD experience.
• Project Management Professional (PMP) certification.
• PMI-ACP.
• ITILv4 Foundation.

Qualifications

• B.A./B.S. or equivalent degree.
• Relevant experience in IT project management and ServiceNow projects.

Benefits & Perks

• Competitive compensation and benefits package.
• Flexible time off and work environment benefits.
• Health care, wellness, financial, retirement, family support, continuing education, and time off benefits.
• Opportunities for learning and professional growth.