ITS Program Manager

About the Role

Key Responsibilities

• Coordinate and manage a portfolio of technology projects, including enterprise software implementations, upgrades, and system enhancements.
• Collaborate with project sponsors and department stakeholders to define project goals, gather requirements, and establish detailed work plans.
• Maintain project schedules, budgets, resource plans, and regular status reporting.
• Facilitate communication between technical teams, administrative offices, and vendor partners throughout the project lifecycle.
• Oversee risk management, testing, quality assurance, and user acceptance efforts.
• Track and report on performance metrics using project management tools (e.g., Smartsheet, Microsoft Project, SharePoint, Jira).
• Support strategic initiatives by aligning projects with institutional goals, assisting with vendor selection, and contributing to IT planning conversations.
• Coordinate and lead regular stakeholder meetings to track progress, address issues, and maintain alignment across diverse teams.
• Serve as a champion for continuous improvement by identifying process gaps, suggesting refinements, and supporting adoption of IT best practices.
• Act as a strategic partner to leadership, offering insights on deployment approaches and scalable implementation plans.
• Mentor junior project managers and team members to build internal project management capacity.
• Negotiate priorities and requirements with business and technical stakeholders to ensure feasible and value-aligned outcomes.
• Other applicable duties as assigned.

Requirements

• Bachelor's degree in information technology, business administration, or a related field required or a combination of education and experience from which comparable knowledge and skills are acquired.
• 5+ years of professional experience in project management, preferably within an IT organization or higher education setting.
• Experience managing enterprise software projects, especially related to ERP systems (e.g., Ellucian Banner), CRM systems, and LMS systems.
• Proficiency in project management and collaboration tools such as Smartsheet, Microsoft Project, Teams, SharePoint, and Office 365.
• Strong ability to manage cross-functional teams and navigate complex stakeholder environments.
• Proven capacity to lead projects involving both internal resources and third-party vendors.
• Excellent organizational skills with the ability to manage multiple concurrent projects with competing deadlines.
• Strong written and verbal communication skills with a focus on clarity, diplomacy, and consensus-building.
• High level of initiative, problem-solving ability, and accountability in driving outcomes.
• Ability to plan, communicate, and generate stakeholder buy-in for project goals, status, and decisions.
• Occasional evening or weekend work may be required to meet project deadlines or support critical implementations.

Nice to Have

• PMP, CAPM, CSM, ITIL, or ITSM certification preferred.

Qualifications

• Bachelor's degree in information technology, business administration, or a related field required or a combination of education and experience from which comparable knowledge and skills are acquired.
• 5+ years of professional experience in project management, preferably within an IT organization or higher education setting.

Benefits & Perks

• Multiple health and dental plan options, plus vision coverage.
• Up to 8% retirement plan match.
• Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
• Educational benefits: UNE tuition waiver for employees, spouses, and domestic partners; UNE tuition waiver for dependents of employees with 1 year of full-time service; 50% tuition reduction if less than 1 year of full-time service.