Junior Artist

About the Role

Key Responsibilities

• Assign appropriate colorways to designs and save finalized embroidery files to the server.
• Download and verify outsourced files for accuracy, ensuring all details meet quality standards.
• Ensure data accuracy and completeness for Customer Service Representatives (CSRs) and customers by sending proofs to both parties, with the CSR copied on all communications.
• Review emails from Customer Service, assess the quality of provided artwork, and evaluate the clarity of instructions.
• Organize and forward all necessary documentation to the digitizer or outsourced business partner.
• Update artwork statuses in Impress to keep the team informed.
• Conduct thorough reviews of all artworks received from digitizers or outsourced partners.
• Save embroidery files (DST, EMB) to Impress and internal drives for easy access and tracking.
• Maintain and update logos within Impress, ensuring records are accurate and up to date.
• Use correct coding in Impress to keep the Art Team informed of artwork status updates.
• Convert art files and adjust colors in Wilcom as needed for specific projects.
• Collaborate with CSRs to address and resolve any artwork issues or discrepancies.
• For webstore projects, assign colorways and save newly created logos to the server.
• Capture high-quality images of fabric swatches to ensure accurate color representation for design and production needs.

Requirements

• Ability to collaborate as a team player and interact successfully with people at all levels within and outside of the organization.
• Knowledge of Photoshop and Adobe Illustrator.
• Digitizing knowledge.
• Strong organizational skills and attention to detail.
• Superior customer service skills.
• Excellent written and verbal skills.
• Ability to problem solve.
• Proven customer support experience.
• Strong follow-up skills and active listening.
• Excellent communication skills.
• Ability to prioritize and manage time effectively.
• High school diploma, college degree preferred.
• Demonstrated high proficiency with Photoshop and Adobe Illustrator.
• May be required to have a valid driver's license and meet Vantage Driver Approval requirements.

Qualifications

• High school diploma, college degree preferred

Benefits & Perks

• Competitive compensation plan, base salary, and annual incentive
• Health Benefits: medical, dental, vision, short term and long-term disability and wellness programs
• 401-k plan with company match
• Comprehensive Paid Time Off and Holidays
• Continuing Education Reimbursement