Key Account Manager

About the Role

Key Responsibilities

• Lead company specific programs to improve assigned customer relationships and manage regular communications and issue resolution, including executive-to-executive programs and pricing updates for large customers.
• Facilitate large customer projects, ensuring clear communication of complex subjects, identifying and resolving issues, and managing customer expectations from project ownership to completion.
• Support the implementation of company programs and projects, including securing and delivering economic development grants, energy efficiency leads, and promoting natural gas and electric growth programs.
• Manage and resolve credit, collections, and revenue issues for assigned key account customers.
• Lead negotiations with customers on tariff, rate, and service issues, and manage contracts from initial to executed state.
• Support company emergency restoration efforts in lead roles.
• Insure company and customer compliance with policies, safety, and regulatory standards.

Requirements

• Minimum 10 years of directly related technical utility experience requiring business customer interaction or a Master's in Business Administration (preferred).
• Skilled communicator with effective influencing skills and strong customer service abilities.
• Ability to work independently and in a team environment, managing challenging customer situations and solving complex problems.
• Working knowledge of company tariffs, contract negotiation skills, and experience managing projects.
• Proficient in SAP, Microsoft Office Suite, and technical aptitude.
• Confident decision-maker with the ability to lead and guide complex projects.

Nice to Have

• Preferred B.S. degree in Engineering, Marketing, Math, or equivalent.
• Advanced skills in global business view, continuous improvement, innovation, and customer focus.
• Experience in project management and leading teams.

Qualifications

• Masters in Business Administration is a plus.
• Minimum 10 years of relevant utility experience.

Benefits & Perks

• Salary range from $114,000 to $142,000 depending on experience.