Lead Digital Experience Specialist

About the Role

Key Responsibilities

• Create and maintain meaningful and relevant experiences across digital properties with a focus on UX design, UX research, UX production, and website management.
• Enhance user experiences to achieve evolving business goals with innovative digital solutions.
• Use advanced knowledge of assigned focus area to facilitate the use of digital properties across an extensive portfolio.
• Lead the execution of digital product roadmaps, initiatives, and large-scale projects.
• Collaborate with groups in technology, customer experience, innovation, visual design, branding and business operations to establish practices for designing positive end-to-end experiences at all user touch points.
• Partner with functional areas such as technology, legal and compliance, customer experience, innovation, thought leadership and business operations to ensure best practices are followed.
• Mentor team members.
• Keep up-to-date on digital technologies.

Requirements

• Bachelor's degree in marketing, computer science or related field, or equivalent experience.
• Eight years of experience in the digital space.
• Thorough knowledge of user centered design and digital technologies relevant to assigned focus area.
• Excellent written, oral and presentation skills to engage and influence partners and stakeholders.
• Analytical and problem-solving skills to handle complex assignments.

Nice to Have

• Experience in the financial services industry.

Qualifications

• Bachelor's degree in marketing, computer science or related field, or equivalent experience.
• Eight years of experience in the digital space.

Benefits & Perks

• Competitive Pay
• Bonus for Eligible Employees
• Benefits Package including Medical, Dental, Vision Insurance
• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Paid Time Off starting at 160 hours annually for first-year employees
• Ten paid holidays per year
• Wellness programs including Wellness Coaching and Reward Dollars
• Paid parental leave of fifteen days per calendar year
• Adoption Assistance
• Employee Assistance Program
• College Coach Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs