Lead Director, Digital Product

About the Role

Key Responsibilities

• Define and socialize the product vision, strategy, and roadmap in collaboration with the 5-in-the-box team; assess and refine as needed.
• Establish Epics or initiatives aligned to strategic programs and deliver upon the product strategy.
• Partner with the business general manager and stakeholders to make investment decisions and develop business cases.
• Translate customer and business needs into short-term and long-term product strategies by creating initiatives/epics to meet targeted outcomes.
• Connect the roadmap to specific value drivers that contribute to business priorities, objectives, key results, and strategic programs.
• Align roadmaps, backlogs, capacity, timelines, and commitments across product areas to ensure delivery.
• Facilitate agile ceremonies and meetings, including PI Planning, in partnership with the product leadership team.
• Define epics, features, and partner with product owners to develop user stories, identify dependencies, and size work ahead of future quarters.
• Use performance data to establish feedback loops, monitor product health, and develop insights and hypotheses.
• Track product OKRs and KPIs to understand progress, socialize updates, and reinforce objectives.
• Coordinate product launches, including beta testing, user feedback collection, and documentation.
• Set direction and provide continuous feedback for discovery work, ensuring focus on exploration.
• Partner with market and customer insight teams to understand needs.
• Showcase product delivery and final output to stakeholders.
• Communicate progress, insights, and risks across the business with key stakeholders.
• Lead the cross-functional team, including partnership with business GMs.
• Grow and develop the product team by coaching, maintaining quality, and establishing team norms.
• Promote a customer-centric culture where teams monitor product health metrics and proactively react to opportunities.

Requirements

• 10+ years of experience in technical product management, focusing on building technical products and services.
• 5+ years of experience working in the healthcare payor industry.
• 5+ years of experience in building and managing technical product teams using Agile frameworks.
• Ability to travel up to 5% annually and support central time hours.
• Strong decision-making skills in fast-moving environments.
• Experience with cross-functional team alignment amid ambiguity.
• Ability to work with Cloud computing technologies and Micro-services architectures.
• Experience leading large-scale modernization programs.
• Strong negotiation, organizational, management, analytical, and people skills.
• Data-driven decision making and quantitative analysis skills.
• Basic understanding of core programming, cloud, and AI/ML concepts.
• Bachelor's degree or equivalent work experience.

Nice to Have

• Experience with large-scale modernization programs in technical capacity.
• Experience leading product transformation within a large enterprise.
• Management consulting experience.
• Agile Certification.

Qualifications

• Bachelor's degree or equivalent work experience.

Benefits & Perks

• Affordable medical plan options, a 401(k) plan with matching contributions, and an employee stock purchase plan.
• No-cost programs including wellness screenings, tobacco cessation, weight management, confidential counseling, and financial coaching.
• Paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and other benefits depending on eligibility.