Lead Fraud Detection Product Manager

About the Role

Key Responsibilities

• Intake Triage and Assessment: Be the first point of contact for incoming product requests. Analyze requests, identify correlation to the product roadmap, objectives, and key results; detect dependencies, and assess upstream and downstream impacts.
• Feature Decomposition: Conduct market research and market results-oriented analysis for major products and services. Breakdown complex requests into plain language, clearly articulating the problem, desired outcome, and end-to-end customer experience. Support the product owners in creating manageable Epics and Features.
• Subject Matter Expertise: Review and analyze complex major product lines and services. Champion effective rollouts by acting as the Subject Matter Expert for assigned solutions. May lead complex initiatives including establishing marketing programs for new products or enhancements, projects, teams, or serve as a mentor to less experienced staff.
• Product Management Support: Collaborate and consult with managers, stakeholders, scrum masters, project managers, and delivery teams to resolve issues and achieve project goals.
• Process Optimization: Identify opportunities to streamline workflows and propose initiatives to enhance product enablement. Implement change delivery solutions for the portfolio's technology process work of low to moderate complexity.
• Collaboration and Communication: Foster a collaborative environment by working closely with Product Managers, Engineering, Design, Risk, Compliance, and Scrum teams.
• Escalation Management: Identify and manage issues and escalate concerns when necessary.
• Reporting and Analysis: Build dashboards and reports to track product success, monitor, and Key Performance Indicators.
• Presentation Skills: Confidently present product insights and recommendations to product leadership.
• Agile Methodology: Deep understanding of Agile methodologies (Scrum, Kanban) and their application to product development.
• Tool Expertise: Proficient in JIRA and Confluence for project management and knowledge sharing.
• Risk Management: Lead with a risk mindset, oversee risk management to meet deliverables, drive new initiatives, and help make decisions in complex, multi-faceted situations considering global market dynamics, trends, and regulatory impact.

Requirements

• 5+ years of Product Management, product development, strategic planning, process management, change delivery experience, or equivalent demonstrated through work experience, training, military experience, or education.
• Proficiency in JIRA and Confluence.
• Deep understanding of Agile methodologies (Scrum, Kanban).
• Strong analytical and problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to build strong relationships and collaborate effectively with cross-functional teams.
• Strong organizational, multi-tasking, and prioritizing skills.
• Self-motivated and proactive to take initiative, identify opportunities, and implement change.
• Comfortable presenting to senior leadership and tailoring messages to different audiences.
• Willingness to take ownership of new areas and adapt to changing business needs.

Nice to Have

• 5+ years of experience in Banking, Financial Services or Fintech Product Management with execution of the entire product development process.
• 4+ years of experience with Fraud & Claims product or operations.
• Experience with testing methodologies and managing product escalations.
• Experience building and maintaining product dashboards and reports.
• Understanding of Risk and Compliance considerations in product development.
• Military intelligence or analytics experience including operational management, project management, mission evolution management, and finance management.
• Proven track record of successfully managing and delivering complex product initiatives.

Qualifications

• Educational background or formal qualifications are not explicitly specified beyond work experience and training.

Benefits & Perks

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement