Lead Product Manager, ATO/Identity Intelligence

About the Role

Key Responsibilities

• Own and execute the end-to-end product vision for ATO prevention and identity intelligence across the DoorDash platform.
• Partner with engineering, data science, and risk teams to build real-time detection and prevention systems leveraging behavioral biometrics, device intelligence, and advanced ML models.
• Serve as a product lead in response situations when large-scale ATO activity is detected, coordinating mitigation efforts and post-mortems.
• Own and influence OKRs for account health, attack rates, false positives, and recovery success, and iterate rapidly on product enhancements.
• Develop scalable solutions for complex risk problems, including unauthorized payments, KYC, and dispute resolution.
• Partner cross-functionally with teams such as Customer Experience, Design, Engineering, Strategy & Operations, and Analytics to enhance security and trust in the platform.

Requirements

• 7+ years of experience solving complex ATO and Identity Intelligence product challenges and building scalable solutions.
• Expertise with behavioral biometrics, device fingerprinting, and signal enrichment to verify user identity.
• Experience with fraud detection signals and scoring frameworks (e.g., risk scores, velocity checks, IP reputation).
• Experience leading cross-functional teams and working with LLM and machine learning-based risk models.
• Proven abilities in driving product strategy, vision, and roadmap alignment.
• Strong execution skills and ability to thrive in ambiguous environments.
• Experience presenting product reviews to senior executives.
• Ability to make data-driven decisions while balancing user experience and risk mitigation.
• Empathy for users and passion for DoorDash's mission.

Nice to Have

• Experience with behavioral biometrics, device fingerprinting, and signal enrichment.
• Experience working with LLM and machine learning-based risk models.

Qualifications

• Educational background is not explicitly specified, but extensive experience in product management and fraud prevention is required.

Benefits & Perks

• Comprehensive benefits package including 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits, commuter benefits match, paid time off, and paid sick leave.
• Medical, dental, and vision benefits.
• 11 paid holidays, disability and basic life insurance, family-forming assistance, and mental health programs.