Lead Product Manager - Digital Operations Experience

About the Role

Key Responsibilities

• Act as the Product Owner for the Digital Operations team, owning the backlog and prioritization of key commerce driving initiatives.
• Design, implement, and evaluate A/B tests and other experiments to optimize conversion and customer experience.
• Communicate test results to share learnings and insights with stakeholders across broader teams and celebrate successes.
• Convert business goals and objectives into a product roadmap through an iterative process based on research, customer interactions, and experiments.
• Serve as the technical business owner for new features and capabilities, owning all business requirements and collaborating cross-functionally for successful project completion.
• Collaborate with business unit leads to establish product success metrics and implement tracking tools.
• Partner with stakeholders to troubleshoot issues related to tools or programs and prioritize needs within the backlog.
• Leverage behavioral data, customer feedback, and business input to develop and communicate strategy and roadmap.
• Work cross-functionally, especially with IT, to ensure high-quality digital enhancements for the brand.
• Participate in Agile ceremonies, representing the Digital Operations team and driving requirements for capabilities and enhancements.
• Maintain strong relationships with vendor partners to ensure successful integrations, including performance reviews and contract negotiations.
• Ensure thorough and timely communication with stakeholders, including project status updates and issue escalation.
• Provide ongoing analysis of business processes and technology opportunities for operational efficiency.
• Own end-to-end testing for new features or enhancements alongside IT partners.
• Be accountable for overall business technology solution delivery.

Requirements

• Bachelor's degree from a four-year college or university or equivalent experience, with Business, Merchandising, or Communications preferred.
• Minimum of 5-7 years relevant work experience in eCommerce, preferably within business operations or merchandising.
• Experience working within an ecommerce platform such as Oracle Commerce (ATG), Demandware, Magento, etc.
• Deep knowledge of ecommerce best practices and industry trends.
• Fluent knowledge and abilities with G Suite or Microsoft equivalents.
• Business-level understanding of Web technologies.

Nice to Have

• Internal JD Finish Line experience.

Qualifications

• Ability to perform each essential duty satisfactorily.
• Reasonable accommodations may be made for individuals with disabilities.

Benefits & Perks

• Pay range: $90,000 - $115,000 depending on experience.
• 15% bonus target.
• Eligibility for medical, dental, vision, 401k, sick leave, parental leave, and company paid time off.