Lead Technical Program Manager, Enterprise Solutions & AI/ML Platforms

About the Role

Key Responsibilities

• Oversee and manage large scale B2B programs, encompassing all aspects of comprehensive project planning, including timelines, key milestones, performance indicators, and resource allocation for various programs and product development cycle
• Lead high-impact programs that deliver AI-powered features across the Docusign platform
• Drive the launch of new B2B features that may involve an AI perspective to envision and strategize future integration opportunities across the product suite
• Collaborate and oversee effectively with cross-functional engineering, product, research, data, privacy, and legal teams to deliver tangible business value efficiently, while upholding stringent quality standards and promoting transparency
• Work with multi-functional matrixed teams to lead technical analysis, design, development, testing, implementation, and post-implementation phases
• Utilize data and analytical insights to uncover opportunities for enhancement, monitor progress, and assess the effect of quality and efficiency initiatives on crucial metrics
• Build program plans and delivery roadmaps, aligning business goals with technical execution
• Define and track Key Performance Indicators (KPIs) for AI programs, ensuring transparent communication of progress, potential risks, and necessary trade-offs to all stakeholders
• Spearhead collaboration and alignment across diverse teams involved in AI model development, data pipeline construction, platform integration, and the delivery of customer-facing AI products
• Lead and facilitate critical stakeholder reviews, governance meetings, and delivery checkpoints throughout the entire AI program lifecycle, ensuring all parties are informed and aligned
• Drive organizational alignment and efficiency by coordinating with multi-functional leads and streamlining processes
• Establish and maintain operational excellence by implementing robust metrics, insightful dashboards, regular retrospectives, and continuous process improvements for AI programs
• Assume ownership for the status of key AI projects, proactively identifying and mitigating risks, and proposing effective solutions to ensure timely and successful program completion
• Articulate and present AI program strategies, key advancements, and measurable outcomes to executive leadership and pivotal stakeholders, advocating for quality and efficiency within the AI team
• Foster close partnerships with teams specializing in Application, AI infrastructure, data engineering, model pre-training and post-training processes, and the integration of product feedback into the AI development cycle
• Guide teams designing for advanced, complex, competing and often conflicting customer requirements

Requirements

• 12+ years of experience managing complex technical programs, with at least 3 years in AI/ML domains
• Experience with machine learning development lifecycles, data workflows, and model deployment pipelines
• Experience in leading and mentoring program managers, engineers, or cross-functional contributors within AI or technical domains
• Ability to translate AI research and engineering requirements into clear execution plans
• Experience building strong cross-team relationships and partnerships
• Ability to synthesize data from various streams and present in a digestible manner to upper management and execution teams
• Experience curating program metrics and creating dashboards / scorecards for overall project health and progress
• Bachelors or Masters in Computer Science, Information Systems, Engineering or equivalent

Nice to Have

• Strong organizational skills with ability to deal with ambiguity, multitask and work independently in a fast-paced, ever-changing environment
• Excellent written, verbal communication, and interpersonal skills
• Experience working on applied AI products such as LLMs, NLP, computer vision, or document intelligence
• Familiarity with AI governance, model evaluation, data privacy, and responsible AI principles
• Strong and innovative approach to problem solving and delivering solutions
• Strong negotiation skills with cross-functional teams (influencer)
• Skilled at dealing with ambiguity in a rapidly growing and changing environment
• Ability to develop strong cross-team relationships and partnerships in a matrixed environment with multiple stakeholders

Benefits & Perks

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events