Lead Technical Program Manager

About the Role

Key Responsibilities

• Define, design and implement processes into the technical organization and facilitate change through consulting and collaboration.
• Support the technical organization by understanding processes, procedures, tools, applications, and systems.
• Support areas such as internal processes including creation and management of policies, process improvement and transformation, tool deployment, and Agile methodology.
• Oversee financial modeling, analysis, business case preparation, and review.
• Manage compliance and assurance activities including audit and compliance review, vendor management, disaster recovery, and business continuity.
• Conduct analysis and reporting through metrics, scorecards, performance analysis, and gap identification.
• Coordinate infrastructure programs, manage roadmaps, and assist in strategic and tactical planning.
• Manage resource workflows, project estimations, and work entry management.
• Create leadership presentation materials, oversee corporate-wide projects, and perform Chief of Staff duties for a technical leader.
• Oversee the complete lifecycle of IT troubles and defects, including problem resolution and recovery activities.
• Work across multiple internal and external organizations as needed.

Requirements

• Typically requires 5-8+ years of experience in technology development or related fields.
• Strong expertise in large technical program management, analytics, and automation.
• Excellent collaboration and communication skills for stakeholder engagement.
• Proficiency with analytics tools such as PowerBI or similar is highly desirable.
• Deep understanding of technical processes and business needs.
• Proactive problem-solving approach and ability to lead process improvements and strategic initiatives.
• Bachelor's of Science in Information Systems Technology, Computer Science, Engineering, or Business Analyst nanodegree preferred.

Nice to Have

• Experience with PowerBI or similar analytics tools.

Qualifications

• Typically requires 5-8+ years of relevant experience.
• Educational background in Information Systems Technology, Computer Science, Engineering, or equivalent.
• Experience with large-scale technical program management and analytics tools.

Benefits & Perks

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation and 9 holidays annually)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond legal requirements
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% on eligible AT&T plans and accessories, internet, and phone services