Loyalty Software Delivery Manager (CCL)

About the Role

Key Responsibilities

• Manage complex, multi-party projects that enhance loyalty capabilities.
• Liaise between loyalty/cobrand team and internal IT resources and external partner teams.
• Manage project timelines, deliverables, and results.
• Lead idea generation, evaluation, product definition, UX/UI design, roadmap prioritization, engineering and development, rollout, measurement, and analytics.
• Support the global rollout of new features and functions for strategic loyalty initiatives.
• Manage digital and direct acquisition programs including program interface and processes, collateral refreshes, offer development, training, and troubleshooting.
• Coordinate testing plans for user acceptance testing of new features and functions.
• Partner with cross-functional teams and stakeholders to ensure alignment and successful product delivery.
• Vet new ideas for loyalty enhancement, efficiencies, and support research, requirement gathering, and business case development.

Requirements

• Bachelor's Degree in Finance, Business, or Marketing.
• At least 5 years of experience in loyalty or travel, high-paced environments like management consulting, private equity, or start-ups, or system design and delivery.
• Strong communication skills and experience building relationships across matrixed teams.
• Ability to manage timelines, deliverables, and results in complex projects.
• Knowledge of complex system development and enhancement projects.
• Experience supporting loyalty program functionality and global rollout of new features.
• Ability to build strong working relationships within teams and with strategic partners.
• Demonstrated leadership abilities and ability to manage both strategy and execution.

Nice to Have

• Experience with consumer loyalty trends.
• Knowledge of loyalty program analytics and measurement.
• Experience working with engineering, design, CRM, content, and revenue management teams.

Qualifications

• Bachelor's Degree in Finance, Business, or Marketing.
• Minimum of 5 years of experience in loyalty, travel, high-paced environments, or system design and delivery.

Benefits & Perks

• Annual cash bonus program; incentive plan for sales roles.
• Discretionary equity incentive plan for director and above roles.
• Comprehensive health benefits including medical, dental, and vision plans.
• Employee Assistance Program and mental health resources.
• Company paid term life insurance and disability coverage.
• 401(k) plan with company match.
• Employee Stock Purchase plan.
• Paid time off including holidays, vacation, and sick leave.
• Complementary stand-by cruises, employee discounts, and special rates for family and friends.
• Personal and professional development resources including tuition reimbursement.
• On-site fitness center at Miami campus.