Manager, Analytics (Customer)

About the Role

Key Responsibilities

• Lead and mentor a team of analysts focused on customer analytics, fostering collaboration, professional growth, and analytical excellence.
• Drive scalable solutions for customer-facing analytics while balancing the need for fast, responsive insights that directly support high-stakes client conversations.
• Partner closely with Customer Success, Sales, Marketing, and other GTM teams to understand their analytical needs, build trust, and ensure insights resonate with stakeholders.
• Translate complex analyses into clear, compelling narratives that influence decision-making and drive action.
• Ensure analytics deliverables are robust, repeatable, and aligned with enterprise data standards, while maintaining flexibility for urgent, one-off needs.
• Collaborate with Analytics Engineering and Data teams to build sustainable data pipelines, dashboards, and reporting structures that scale across the customer base.
• Act as a thought partner to stakeholders, balancing short-term asks with long-term priorities and helping the organization mature in its use of customer analytics.

Requirements

• 6-8 years of experience in analytics, with at least 3 years in customer or GTM analytics roles.
• Proven ability to deliver actionable insights that resonate with business leaders and customer-facing teams.
• Demonstrated empathy for the fast-paced nature of customer analytics, while advocating for scalable, sustainable solutions.
• Strong communication and storytelling skills, with experience presenting to diverse stakeholders including executives and client-facing teams.
• Fluency in SQL and strong experience with data visualization tools (e.g., Tableau, Looker, Power BI).
• Solid understanding of modern data architectures, data modeling, and pipelines, with experience collaborating with Analytics Engineering or Data Engineering.
• Ability to balance strategic projects with ad hoc, time-sensitive analyses.
• Experience mentoring or managing analysts, with a focus on developing both technical and stakeholder-facing skills.

Nice to Have

• Experience working in healthcare or digital health environments.
• Familiarity with cloud data platforms and advanced analytics techniques.

Benefits & Perks

• Base salary range of $179,000 - $210,000 per year, plus stock options and benefits.
• Hybrid work model with in-person collaboration requirements in New York City, San Francisco/Bay Area, Seattle, Boston, Chicago, and Washington, D.C.
• In-person collaboration days and quarterly Work Together Days.
• Comprehensive health, dental, and insurance plans.
• Access to Maven's full platform including mental health, reproductive health, family planning, and pediatrics care.
• Whole-self care through wellness partnerships.
• 16 weeks 100% paid parental leave and new parent stipend (for employees with 1+ year tenure).
• Annual professional development stipend and access to a personal career coach.
• 401K matching for US-based employees with immediate vesting.