Manager, Client Delivery (Media Measurement/Analytics)

About the Role

Key Responsibilities

• Help ensure projects run to time and scope, especially if responsible for specific elements such as brands or markets.
• Follow quality assurance processes to ensure results are accurate and implement improvements to the process.
• Use data and analytics skills to create a compelling overarching story and present insights to clients.
• Explain complex insights at a simple, impactful level to a client audience, demonstrating strong data storytelling skills.
• Guide clients through Gain Theory Interactive platform and its modules, managing access and permissions.
• Follow Gain Theory Operational Excellence processes and identify areas for process improvement.
• Drive profitable growth for clients and work as part of the team to realize opportunities.
• Understand and lead the value capture process to demonstrate client and company value.
• Implement ideas to improve efficiency, adjust pricing structures, or drive growth impacting client and Gain Theory profitability.
• Manage project scope and prevent scope creep, escalating only when necessary.
• Support plans to improve client satisfaction and focus on specific areas to enhance overall client experience.
• Track and manage stakeholder relationships, growing the network at client and partner levels.
• Identify and highlight risks early, supporting risk mitigation strategies.
• Maintain a solid knowledge of all Gain Theory solutions and communicate high-level solutions to clients.
• Keep up-to-date with client industries, key trends, and opportunities for growth.
• Stay informed about the marketing effectiveness industry and Gain Theory’s position within it.
• Live and promote Gain Theory values, acting as an inspiration for the team.
• Potentially act as a mentor for other team members.
• Identify and address challenges related to team satisfaction and suggest improvements.
• Facilitate collaborative learning and knowledge sharing within the team.

Requirements

• Minimum of 7 years of experience in project management, client relationship management, and data analytics.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Excellent problem-solving skills and attention to detail.
• Proactive approach to identifying and resolving issues.
• Deep understanding of the marketing effectiveness and analytics industry.
• Ability to interpret data and analytics insights and present them clearly to clients.
• Effective communication and interpersonal skills for cross-functional collaboration.
• Knowledge of Gain Theory solutions and the ability to discuss them at a high level.
• Understanding of client industries, key trends, and growth opportunities.
• Familiarity with operational excellence processes and quality assurance.

Nice to Have

• Experience with marketing mix modeling, attribution, and behavioral sciences.
• Experience in mentoring or team leadership roles.
• Knowledge of Gain Theory Interactive platform and modules.
• Understanding of client profitability and value tracking.

Qualifications

• Relevant professional experience in project management, client management, and data analytics.

Benefits & Perks

• Competitive salary range of $100,000-$110,000 USD.
• Comprehensive benefits package (details available via WPP Benefits).