Manager, Consumer Marketing Operations

BOK Financial

Tulsa, OK

Full Time

Senior

4 days ago

Job Description

About the Role

The Consumer Marketing Operations Manager leads the operational marketing function supporting Consumer and Mortgage lines of business. They focus on ensuring the accuracy, compliance, and timely delivery of all client-facing marketing operational communications, including disclosures, product notices, service updates, and ongoing operational messaging. The role involves driving process excellence, partnering with internal teams such as Compliance, Product Strategy, Product Operations, and Branch Support, and overseeing brand merchandising and fulfillment to support in-branch engagement, promotions, and community events. BOK Financial emphasizes building long-term relationships, community investment, and talent development, with a culture of striving for excellence and building relationships through expertise and sound advice.

Key Responsibilities

Develop, route, and deploy customer communications for service changes, rate updates, product information, and regulatory notices.
Manage messaging and materials for branch openings, closures, and consolidations, including obtaining legal and regulatory approvals.
Maintain a centralized repository of approved communications, disclosures, and templates for enterprise-wide use.
Coordinate production and delivery of regulatory signage while ensuring brand consistency across physical assets.
Collaborate with Compliance, Legal, and internal teams to ensure all materials meet regulatory and brand standards.
Support Consumer and Mortgage teams with operational marketing needs and serve as their primary contact.
Oversee branded merchandising, vendor relationships, and fulfillment operations, including inventory tracking and reporting.

Requirements

Bachelor's Degree in Marketing, Business Administration, Communications, or related field.
5+ years of experience in marketing operations, marketing communications, or a related role within a regulated industry (banking or financial services preferred).
Proven experience managing customer-facing communications, including disclosures, service updates, and regulatory notices.
Strong understanding of compliance and regulatory requirements related to consumer banking communications.
Experience with marketing project management tools and content management systems.
Familiarity with print production, signage logistics, and vendor management.
Exceptional attention to detail and accuracy in written communications.
Strong interpersonal and communication skills to collaborate effectively with cross-functional teams.
Ability to translate complex regulatory or operational information into clear, customer-friendly messaging.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Strong project management skills and experience in optimizing processes for efficiency and compliance.
Ability to analyze inventory data and fulfillment trends to support cost-effective merchandising and distribution strategies.
Proven leadership skills to develop and lead high-performing teams in a fast-paced, regulated environment.

Nice to Have

Experience managing vendor relationships and fulfillment operations.
Experience working in a financial institution or regulated industry.

Qualifications

Bachelor's Degree in relevant field.
5+ years of relevant experience in marketing operations or communications within a regulated industry.

Benefits & Perks

Excellent training and development programs.
Support for building long-term careers.
Opportunity to make an impact on the success of the bank, customers, and personal career growth.

Working at BOK Financial

Every day, our team members push the boundaries of what's possible, striving for excellence with our teams, clients, and business. As a financial institution that breaks the mold, we focus on building relationships through expertise and sound advice, rather than merely promoting products. We are committed to providing equal employment opportunities and fostering a diverse, inclusive work environment.

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