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Media and Social Marketing Manager - Mid Level

USAA

Tampa, FL
Full Time
Mid Level
77k-147k
3 days ago

Job Description

About the Role

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The role of Media and Social Marketing Manager is to oversee marketing campaign execution and risk management, ensuring compliance, process improvements, and risk mitigation strategies within the marketing operations team.

Key Responsibilities

  • Develop, implement and maintain control processes for marketing activities for media channels.
  • Ensure marketing campaigns are compliant with applicable compliance regulations and internal policies.
  • Conduct risk assessments and deep dive on campaign execution processes for all media channels (e.g., programmatic, social, search).
  • Provide advisory support to marketers during campaign strategy planning and execution.
  • Identify and document control gaps and work with stakeholders to implement remediation strategies.
  • Drive standardization and documentation of marketing processes, controls and workflows.
  • Support development and implementation of automated controls and governance tools.
  • Prepare documentation and evidence to support control testing and issue management.
  • Contribute to the development and optimization of digital, social and traditional media strategies.
  • Collaborate with Media Team to translate business intelligence and internal client objectives prior to guiding media agencies.
  • Ensure media plans are implemented correctly and in a timely manner.
  • Assist in the management of budget plans.
  • Apply foundational knowledge of social and digital marketing principles.
  • Communicate and collaborate with agency to ensure alignment with goals and prioritization.
  • Apply a moderate understanding of analytics and measurement tools/techniques to test and optimize performance against objectives.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

  • Bachelor's degree; OR 4 years of related experience in lieu of degree.
  • 4 or more years of experience in marketing, sales, advertising and/or communications.
  • At least 2 years of experience in social marketing, digital marketing, website merchandising, search marketing, mobile marketing, or digital campaign management.
  • Solid foundational knowledge of digital or social marketing industry and practices.
  • Experience influencing business decisions.
  • Experience facilitating and/or participating in cross-functional teams.
  • Experience collaborating with key stakeholders.
  • Proficient with MS Office, Word, Excel and PowerPoint.
  • Proficient knowledge on impact of social marketing to an omni-channel experience.
  • Strong understanding of media campaign execution within a highly regulated environment.
  • Experience maintaining controls or risk management programs.
  • Excellent communication skills.
  • Strong analytical and problem-solving skills supporting enterprise risk management frameworks (e.g., RCSA, issue management).
  • Knowledge and experience partnering with media vendors, platforms and systems.
  • Detail oriented with a structured approach to process design and documentation.

Nice to Have

  • Experience within a highly regulated environment.
  • Experience with enterprise risk management frameworks such as RCSA.
  • Knowledge of media vendors, platforms, and systems.

Qualifications

  • Educational background includes a Bachelor's degree or equivalent experience.
  • Experience in marketing, sales, advertising, or communications.

Benefits & Perks

  • Comprehensive medical, dental and vision plans.
  • 401(k), pension, life insurance, parental benefits, adoption assistance.
  • Paid time off with holidays plus 16 paid volunteer hours.
  • Various wellness programs.
  • Career path planning and continuing education support.

Working at USAA

USAA values honesty, integrity, loyalty, and service. The organization is committed to serving the military community and their families, fostering a culture of high standards, good judgment, and shared passion for service. Employees are part of a community dedicated to going above for those who have gone beyond, emphasizing a member-service culture rooted in core values and professional growth.

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Job Details

Posted AtAug 21, 2025
Salary77k-147k
Job TypeFull Time
Work ModeOnsite
ExperienceMid Level

Job Skills

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About USAA

Website

usaa.com

Location

Tampa, FL

Industry

Consumer Lending

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