USAA logo

Media and Social Marketing Manager - Mid Level

USAA

Colorado Springs, CO
Full Time
Mid Level
77k-147k
3 days ago

Job Description

About the Role

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The role of Media and Social Marketing Manager is to oversee marketing campaign execution, ensure compliance and risk mitigation, and drive process improvements within the marketing operations team.

Key Responsibilities

  • Develop, implement and maintain control processes for marketing activities for media channels.
  • Ensure marketing campaigns are compliant with applicable compliance regulations and internal policies.
  • Conduct risk assessments and deep dive on campaign execution processes for all media channels (e.g., programmatic, social, search).
  • Provide advisory support to marketers during campaign strategy planning and execution.
  • Identify and document control gaps and work with stakeholders to implement remediation strategies.
  • Drive standardization and documentation of marketing processes, controls and workflows.
  • Support development and implementation of automated controls and governance tools.
  • Prepare documentation and evidence to support control testing and issue management.
  • Contribute to the development and optimization of digital, social and traditional media strategies.
  • Collaborate with Media Team to translate business intelligence and internal client objectives prior to guiding media agencies.
  • Collaborate with internal stakeholders to understand parameters for developing media strategies.
  • Socialize media recommendations and explain rationale for media strategy.
  • Ensure media plans are implemented correctly and in a timely manner.
  • Assist in the management of budget plans.
  • Apply foundational knowledge of social and digital marketing principles.
  • Effectively communicate and collaborate with agency to ensure alignment with goals and prioritization.
  • Apply a moderate understanding of analytics and measurement tools/techniques to test and optimize performance against objectives.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

  • Bachelor's degree; or 4 years of related experience in lieu of degree.
  • 4 or more years of experience in marketing, sales, advertising and/or communications.
  • At least 2 years of experience in social marketing, digital marketing, website merchandising, search marketing, mobile marketing, or digital campaign management.
  • Solid foundational knowledge of digital or social marketing industry and practices.
  • Experience influencing business decisions.
  • Experience facilitating and/or participating in cross-functional teams.
  • Experience collaborating with key stakeholders.
  • Proficient with MS Office, Word, Excel and PowerPoint.
  • Proficient knowledge on impact of social marketing to an omni-channel experience.

Nice to Have

  • Strong understanding of media campaign execution within a highly regulated environment.
  • Experience maintaining controls or risk management programs.
  • Excellent communication skills.
  • Strong analytical and problem-solving skills supporting enterprise risk management frameworks (e.g., RCSA, issue management).
  • Knowledge and experience partnering with media vendors, platforms and systems.
  • Detail oriented with a structured approach to process design and documentation.

Qualifications

  • Educational background includes a Bachelor's degree or equivalent experience.
  • Experience in digital and social marketing fields.

Benefits & Perks

  • Comprehensive medical, dental and vision plans.
  • 401(k), pension, life insurance, parental benefits, adoption assistance.
  • Paid time off with holidays plus 16 paid volunteer hours.
  • Various wellness programs.
  • Career path planning and continuing education support.

Working at USAA

USAA's culture is centered around its core values of honesty, integrity, loyalty, and service. The organization emphasizes a member-service culture driven by a community of 35,000 employees committed to serving the military community and their families. USAA fosters a work environment that values good judgment, professionalism, and a shared passion for serving those who have served. Employees are supported through comprehensive benefits, career development, and a focus on wellness, all within a mission-driven organization dedicated to making a positive impact.

Apply Now

Job Details

Posted AtAug 21, 2025
Salary77k-147k
Job TypeFull Time
Work ModeOnsite
ExperienceMid Level

Job Skills

AI Insights

Key skills identified from this job posting

Sign upto access all insights for this job

About USAA

Website

usaa.com

Location

Colorado Springs, CO

Industry

Consumer Lending

Get job alerts

Set up personalized alerts for your job search and get tailored job digests for close matches