Manager Data Analytics Payments and Reporting- Hybrid Seattle

About the Role

Key Responsibilities

• Lead, mentor, and develop a team of payment and reporting analysts, fostering a collaborative and high-performance culture.
• Provide guidance and support to analysts in conducting data analysis and reporting.
• Set team goals aligned with organizational objectives and monitor performance.
• Oversee analytics related to effectiveness and profitability of payments initiatives.
• Support reporting on key performance indicators (KPIs) related to the credit portfolio and payments business.
• Collaborate with IT and data engineering teams to ensure data integrity and accessibility.
• Ensure the team utilizes advanced analytical techniques to interpret complex data and generate actionable insights.
• Collaborate with cross-functional teams (Credit, Finance, Marketing, Payments) to align analytics initiatives with business strategies.
• Work closely with external partners, such as TD Bank, to influence strategies that drive profitable growth and manage risk.
• Support decisions on payment initiatives to enhance acceptance rates, reduce tender fees, and mitigate fraud.
• Oversee the development and maintenance of comprehensive reporting tools and dashboards to provide insights into the credit and payments business.
• Ensure analysts produce accurate and timely reports that inform senior management and support strategic decision-making.
• Evaluate and monitor partner performance reports, providing feedback and recommendations for improvement.
• Communicate complex analytical findings and recommendations to non-technical stakeholders in a clear and concise manner.
• Build and maintain strong relationships with internal departments and external partners.

Requirements

• Bachelor's degree in Finance, Economics, Statistics, Data Science, Business Administration, or a related field; Master's degree preferred.
• 5+ years of experience in payment analytics and reporting, or related fields within the financial services or retail industry.
• Proven experience leading and developing teams of data analysts.
• Strong understanding of the consumer credit card industry.
• Knowledge of the payments industry, including payment processing, acceptance strategies, fraud prevention, and fee management.
• Proficiency in analytical tools and programming languages (e.g., SQL, BigQuery, SAS, Python, R) and experience with data visualization tools (e.g., Tableau, Power BI).
• Advanced analytical skills with the ability to interpret complex datasets and translate findings into actionable business strategies.
• Strong problem-solving abilities with a strategic and innovative mindset.
• Excellent verbal and written communication skills, capable of conveying complex information to diverse audiences.
• Strong interpersonal skills with the ability to build relationships across all levels of the organization and with external partners.
• Ability to influence and persuade stakeholders to achieve desired outcomes.
• Demonstrated ability to lead, motivate, and develop a team towards achieving collective goals.
• Experience in coaching and mentoring team members to meet their career objectives and enhance their skills.
• Ability to make sound and timely decisions that align with organizational objectives and values.
• Exhibits courage in addressing challenges and driving necessary changes.

Qualifications

• Bachelor's degree in relevant field; Master's degree preferred.
• 5+ years of experience in payment analytics and reporting.

Benefits & Perks

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources
• Position may be eligible for performance-based incentives/bonuses
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more