Manager, Decision Science - Retail Experience

Best Buy

Richfield, MN

Full Time

Senior

88k-157k

14 days ago

Job Description

About the Role

As the Decision Science Manager, Retail Experience, you will play a pivotal role in reimagining how we understand, measure, and improve customer experience across every part of our business. You'll use data and advanced analytics to uncover key insights and drive strategic decisions that enhance how we serve millions of customers every day. This role is hybrid, requiring some days on-site at the Best Buy location and some days virtually from home or other non-Best Buy locations.

Key Responsibilities

Use advanced analytics—including predictive modeling, segmentation, and multivariate analysis—to uncover what matters most to our customers
Build data-driven frameworks that help teams understand the impact of customer experience on business outcomes
Design and implement analytic strategies to assess the value of customer experience across business lines and customer journeys
Translate complex analysis into simple, compelling stories that drive action and strategy at the leadership level
Manage analytics projects that require engagement and influence of cross-functional teams
Provide leadership to one direct report
Create presentation-ready material utilizing tools such as Tableau, Power BI, and Microsoft Office and communicate insights in a non-technical, easy to understand manner

Requirements

4 years of experience in analytics, decision science, or data science
2 years of direct or indirect managerial or leadership experience
2 years using statistical programming languages like SQL, Python, or R
2 years using data visualization tools like Tableau, Looker, or Power BI
Experience in predictive modeling, experiment design, and multivariate analysis
Experience translating analytics into business insights and influencing strategic decisions

Nice to Have

Bachelor's degree in Statistics, Mathematics, Economics, Engineering, Physical Sciences, Computer Sciences, or similar field with quantitative rigor
Experience working with customer experience data, NPS, or customer journey analytics
2 years of experience presenting to all levels of an organization
2 years of experience with cloud data analytics/engineering
Master's Degree in Statistics, Mathematics, Economics, Engineering, Physical Sciences, Computer Sciences, or similar field with quantitative rigor

Qualifications

Bachelor's degree in a relevant quantitative field (preferred)
Master's degree in a relevant quantitative field (preferred)

Benefits & Perks

Competitive pay
Generous employee discount
Physical and mental well-being support

Working at Best Buy

Our culture is built on deeply supporting and valuing our employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. We aim to provide a place where you can bring your full, authentic self to work now and into the future.

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