Manager, Digital Healthcare Product Intake and Prioritization

About the Role

Key Responsibilities

• Advisor to external stakeholders (Business, Sales, Account Management, Marketing, Technology, etc.) on how to effectively navigate the digital intake process.
• Advisor to internal digital stakeholders (Professional Services, Product, Engineering, Architecture, etc.) on how to effectively navigate the digital intake process.
• Concierge-level stakeholder and requestor support, helping translate their problem statements and member experience opportunities into clear requests, articulating business/member value, and evaluating alignment with ecosystem and strategy.
• Perform as a strategic advisor on portfolio management with a focus on capacity and resource planning.
• Effectively manage the intake process workflow to ensure requestors are clear about timelines and next steps.
• Communicate and collaborate with internal resources across all teams related to intake requests.
• Own and manage data repository of intake requests, maintaining accurate records for progress tracking and reporting.
• Recognize impediments to team efficiency and propose and implement solutions.
• Advocate for improvements to quality, security, and performance.
• Enhance intake-specific Standard Operating Procedures (SOPs).
• Partner with internal Digital Aetna Health teams to champion the intake process.
• Assist team with road map reviews, change control, and maintain documentation of all work.

Requirements

• 5+ years of experience in project, program, and product management.
• 5+ years supporting Business Operations and/or Production Support activities.
• 5+ years of control management experience including inter-connected systems and complex processes.
• 4+ years of experience collaborating with cross-functional teams, client interfacing, and business acumen skills.
• Able to support east coast business hours.

Nice to Have

• Experience in healthcare industry, including health insurance, PBM or pharmacy services.
• Experience with the AirTable tool.
• Ability to appropriately implement change control strategies and apply them to evaluate and align varied business needs.
• Proven ability to quickly learn and understand complex topics in a matrixed environment.
• Superior written and verbal communication skills, with a keen eye for detail.
• Experience with highly complex, inter-connected systems and business processes.
• Proven ability to manage multiple projects simultaneously with prioritization skills.
• Experience working in an Agile environment.

Qualifications

• Bachelor's Degree required or equivalent work experience.

Benefits & Perks

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs including wellness screenings, tobacco cessation, weight management, confidential counseling, and financial coaching.
• Benefit solutions addressing diverse needs including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and more.