Manager, Digital Product Management

About the Role

Key Responsibilities

• Manages, assigns, and coordinates workflow and deliverables of assigned staff.
• Provides guidance and support in problem determination and resolution.
• Leads definition of digitally enabled experiences for consumers and patients, coordinating vendors, development, testing, support, and operational teams to implement strategic plans.
• Drives development of features and capabilities roadmaps across platforms based on consumer and patient needs, leveraging industry research and best practices in health management.
• Leads discovery, evaluation, and incubation of partnerships, next-generation technologies, and customer/patient services by continuously testing new concepts.
• Collaborates with care delivery and service line leadership to identify new concepts and features to enhance the digital channel experience and drive engagement.
• Develops operational KPIs to track digital activity, platform leverage, and engagement.
• Participates in refining and fulfilling the health system's digital health strategy, including developing vision, go-to-market, and execution roadmaps.
• Communicates the vision and strategic plan for change to internal and external stakeholders.
• Ensures safe care and adherence to policies, procedures, and standards within budget, including time, supply, productivity, and quality.
• Promotes professional growth and development of team members, including employee appraisals and feedback.
• Models Memorial Hermann's service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.

Requirements

• Bachelor's degree in business, marketing, engineering, computer science, or related field; Master's or equivalent experience preferred.
• Three (3) years of experience in digital product or technology development.
• Five (5) years of experience working with large, cross-functional teams influencing senior management and stakeholders.
• Demonstrated formal or informal leadership skills for at least three (3) years.
• Deep knowledge of business processes including mentoring, vendor management, budget, and contract management.
• Understanding of product development lifecycle and agile methodologies.
• Ability to translate business/clinical processes into digital solutions that are intuitive for end users.
• Knowledge of human-centered design and customer-centric approaches.
• Strong understanding of digital channels, application landscape, and technology capabilities.
• Ability to work effectively in a matrixed organization and motivate teams.
• Data analysis skills with an understanding of math and statistical concepts.
• Excellent communication skills, both written and verbal.
• Strong customer service, interpersonal, and relationship-building skills.

Nice to Have

• Experience with health technology and digital health strategies.
• Knowledge of content management and user experience design.
• Experience in healthcare or related industries.

Qualifications

• Bachelor's degree in a relevant field; Master's degree preferred.

Benefits & Perks

• Competitive salary range of $98,400 - $151,000 annually.
• Opportunity to contribute to digital transformation in healthcare.
• Work in a community-focused organization emphasizing safety, compassion, and personalization.