Manager - Digital Product Management (Business Checking)
American Express
Job Description
About the Role
You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Global Commercial Services (GCS) is the global leader in providing payments solutions for Small, Medium and Large businesses. The mission of the Business Checking team within GCS is to create checking products & features that are the best choice for our business customers. We achieve this by being customer and competitor obsessed, delivering market leading value, and creating great experiences for our customers. This Product Manager will help drive the roadmap for money movement through customer research, identifying customer need, data, competitive analysis, and customer feedback.
Key Responsibilities
- Responsible for contacting clients with overdue accounts to secure the settlement of the account.
- Perform preventive work to avoid future overdues with accounts that have a high exposure.
- Define, communicate and execute on the strategy & roadmap of money movement features and products to support Business Checking product goals.
- Define the customer experience and create a compelling value proposition for money movement to drive loyalty and engagement.
- Define customer needs, metrics, controls & monitoring, key risk indicators and key performance indicators to track the success of the features launched.
- Partner with Design, Product Development, & Engineering teams to drive the evolution of the payment & banking capabilities to address small and mid-sized business needs.
- Partner with regulatory teams to ensure adherence to product controls & monitoring.
- Collaborate with key stakeholders and cross-functional partners across the organization including Product Development, Technology, Financial Partners, Marketing, Risk, Operations, Compliance, Legal, Finance and other regulatory partners to deliver the product to market.
- Occasional domestic travel.
Requirements
- Relevant product experience in a fintech or consumer/small business/commercial bank, preferably managing payment processing and/or payments products.
- Experience executing strategies to maximize user engagement and acting as a liaison between business and tech teams to define, prioritize, and deliver projects.
- Strategic thought leadership and strong critical thinking and analytical skills.
- Ability to provide insight and accurate judgment in addressing and resolving complex business issues.
- Excellent project management, organization, and prioritization skills and a proven ability to manage cross-functional, large/complex initiatives.
- Bachelor's or Master's degree or equivalent work experience in product.
Nice to Have
- Experience managing payment processing and/or payments products in a fintech or banking environment.
- Experience working with regulatory compliance in financial services.
- Strong stakeholder management skills.
Benefits & Perks
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Working at American Express
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. We back our colleagues with the support they need to thrive, professionally and personally. We have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Job Details
About American Express
Website
americanexpress.com
Company Size
10000+ employees
Location
New York, NY
Industry
Other Nondepository Credit Intermediation
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