Manager In House Marketing I

About the Role

Key Responsibilities

• Execute tactical marketing plans as set by the Director of Marketing to exceed plan, tour flow, cost/sales efficiency and net volume targets for local Marketing.
• Recruit, hire and train Team Members for Marketing programs.
• Manage and refine the relationship with Resort Operations, Sales and Direct Marketing.
• Manage and coordinate all tour flow for respective Sales Centers.
• Champion Hilton quality customer care culture throughout all Marketing channels.
• Maintain performance management standards, compensation plans and reporting Marketing programs.
• Develop and manage relationships with local vendors, attractions, restaurants and hotel partners to support regional needs.
• Secure new business through IPC and In House tours.
• Secure future business through FPS Sales.
• Coordinate tour schedule and availability locally with Administrative and Sales team.
• Handle all Marketing related guest issues.
• Handle all NQ's for Marketing tours.
• Handle tour issues in the lobby and Sales centers.
• Responsible for Marketing presence at Sales Centers during tour rounds as needed and determined by Director of Marketing.
• Responsible for ongoing training and shadowing to increase production.
• Work with HR to have all new Team Members attend New Hire Orientation and other training programs as needed.
• Proactively seek and schedule ongoing workshops and training sessions to support maximum production, team building and corporate culture.
• Coach the Marketing team in Guest Service and Booking on a weekly basis.
• Monitor the Marketing Coordinator's sales pitches and customer interaction on a consistent basis.
• Facilitate all marketing initiatives on the floor.
• Responsible for ensuring FPS packages are being offered to guests who can't tour at all desks.
• Responsible for monthly reviews and maintaining monthly goals.
• Work lobby or prearrival phone shifts as needed.
• Must be available to work Saturdays, Sundays, evenings, holidays and any other days/ hours as required per business needs.
• Carry out all reasonable requests by management of which the team member is capable of performing.

Requirements

• 3+ years' experience in Management.
• At least 2 years of local Marketing experience in areas such as In House Marketing and/or OPC.
• Knowledge of on-site and area specific prospect generation programs.
• Demonstrated success in managing relationships with branded hotel general management.
• Must possess superior organizational and presentation skills.
• Excellent communication, training and team building background required.
• Must be able to work flexible work schedules as needed to complete projects.
• Must be able to handle multiple priorities and duties.
• Requires alertness and attention to detail in projects.

Nice to Have

• 2+ years experience as a Manager of Marketing in a Vacation Ownership Environment.